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The Bridge to Our Customers
Customer Delight
 
 
Objectives
Understand the importance of Customer & Customer Service
Identify Internal & External customers
Understand Moment of Truth & Service-Profit Chain
Understand & create Customer Delight
Practice complaint handling skills
Tips to practice & demonstrate good customer service
 
 
YOU as a customer…Share an experience of GoodCustomer Service
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10 / 19 / 2010<span class="translation_missing">en_US, this_document_made_it_onto_the</span>Rising List!
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