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Access Living,
et al 
vs. Chicago Transit Authority
No. 00 C 0770U.S. District CourtNorthern District of IllinoisEastern Division
Settlement Agreement
QUARTERLY REPORTOFINDEPENDENT MONITORReport 84th Quarter (October - December) 2003Shelley A. SandowIndependent Monitor 
 
February 1, 2004
Report 8 Quarterly Report4
th
Quarter 2003 Access Living,
et al 
vs. CTA Settlement Agreement
 2
 
Quarterly ReportAccess Living,
et al 
vs. CTA Settlement AgreementReport 8 – 4th Quarter 2004INDEXItemReport
 
PageIntroduction
4
Findings
1. Bus Audio-Visual Displays72. Rail Audio-Visual Displays83. Elevator Rehabs84. Activators on Hydraulic Elevators115. Elevator Repair Service Hours136. Scrolling Marquees157. Customer Assistant Schedules168. Gap Filler169. Customer Service Controllers1810.Alternate Transportation2111.Station Telephones2312.Customer Complaints2513. Disciplinary Guidelines2714.Brochure2815.CTA System Map2916.Signage2917. Performance Control Specialists2918. Bus Microphones3019.Equipment Checks3120.Class Action3221.Class32
Report 8 Quarterly Report4
th
Quarter 2003 Access Living,
et al 
vs. CTA Settlement Agreement
 3
of 00

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