LET’S GET STARTED…

LIST 10 THINGS ABOUT YOURSELF

(OR YOUR INTERESTS, HOBBIES,
ETC.) THAT HAVE NOTHING TO DO
WITH WORK

NO BODY PARTS

NO CLOTHING ITEMS
COMMUNICATING EFFECTIVELY

WITH ALL PERSONALITY TYPES

HOW WE COMMUNICATE

INTERNAL RADAR…SENSITIVE TO
THESE DYNAMICS:
1. BODY LANGUAGE
2. FACIAL EXPRESSION
3. POSTURE
4. MOVEMENT
5. TONE OF VOICE, WORD
EMPHASIS AND MORE
NONVERBAL
COMMUNICATION
STUDIES SHOW THAT UP TO 90% OF
COMMUNICATION EFFECTIVENESS
DETERMINED BY NONVERBAL CUES

VOICE AND WORDS MAY BE UNDER

CONTROL, BUT BODY LANGUAGE CAN GIVE
TRUE THOUGHTS AND FEELINGS

EMOTIONAL TENDENCIES OF INDIVIDUALS

CAN AFFECT BODY LANGUAGE AND GIVE
MISCUES…WHOLE PERSON ISSUE…
IMPOSSIBLE TO ADDRESS WITH
UNFAMILIAR PEOPLE, BUT IMPORTANT
WITHIN A TEAM
 TWO ROLES

ALL COMMUNICATION INVOLVES

ONE OR THE OTHER OF TWO
ROLES:

COMMUNICATOR

RECEIVER
COMMUNICATOR

MUST UNDERSTAND DYNAMICS OF

INTERPERSONAL COMMUNICATION

MUST BE AWARE OF THE WHOLE PERSON

TO WHOM WE ARE COMMUNICATING

SUCCESSFUL COMMUNICATION OFTEN

DEPENDS ON WHAT THE RECEIVER HEARS
AND SEES
RECEIVER

MUST UNDERSTAND DYNAMICS OF

INTERPERSONAL COMMUNICATION

MUST BE AWARE OF THE WHOLE PERSON

WHO IS DOING THE COMMUNCICATING

SUCCESSFUL COMMUNICATION OFTEN

DEPENDS ON WHAT THE COMMUNICATOR
SEES AND HEARS IN FEEDBACK
SUCCESSFUL
COMMUNICATION

DYNAMICS (BODY LANGUAGE, FACIAL

EXPRESSION, POSTURE, MOVEMENT, TONE
OF VOICE, ETC.) MUST MATCH OUR WORDS
IN ORDER TO EMPHASIZE THE TRUTH,
SINCERITY, AND RELIABILITY OF OUR
COMMUNICATION.

OFTEN DEPENDS ON THE

INTERPRETATIONS OF THE COMMUNICATOR
AND THE RECEIVER; OFTEN BASED ON
PERSONALITY TENDENCIES
 ACTIVITY

ON A PIECE OF PAPER, COMPLETE

THE FOLLOWING STATEMENT:

“I AM MOST EFFECTIVE AT MY
JOB WHEN…”

THEN, WAIT FOR INSTRUCTIONS...

PERSONALITY TENDENCIES

FOUR BASIC PERSONALITY TYPES…MANY

NAMES
HIPPOCRATES (370 B.C.) NAMED THEM

A. CHOLERIC (DOMINANT/DIRECT)
B. SANGUINE (SPIRITED/EXPRESSIVE)
C. PHLEGMATIC (SOLID/DEPENDABLE)
D. MELANCHOLY
(ANALYTICAL/SYSTEMATIC)
YOUR PERSONALITY TYPE
 PERSONALITY TYPES ARE TENDENCIES

 ALMOST EVERYONE IS A COMBINATION

 NOT AN EXCUSE FOR NEGATIVE BEHAVIORS;

STILL HAVE A CHOICE

 MEANT TO PROVIDE INSIGHTS INTO

INTERPERSONAL RELATIONSHIPS

 SELF-AWARENESS ALLOWS FOR GROWTH

PERSONALITY TEST

DISCOVER YOUR INDIVIDUAL

PERSONALITY TYPE BY
COMPLETING THE
PERSONALITY TEST
SANGUINE
 VERY SOCIAL; LOVES PEOPLE; ENTERTAINER
 POPULAR, INFLUENTIAL, MOTIVATES OTHERS
 OPTIMIST; NOTHING IS BEYOND HOPE
 FULL OF IDEAS AND IMPULSIVE IN TRYING
THEM
 FLEXIBLE; EASILY BORED WITH ROUTINE
 VALUES ENJOYMENT AND HELPING OTHERS
WITH THE SAME
 WANTS WORK TO BE FUN FOR EVERYONE;
CELEBRATION ORIENTED
 SOMETIMES HURT WHEN NOT LIKED BY
OTHERS
 TALKATIVE AND OPEN ABOUT SELF; ASKS
OTHER’S OPINIONS; LOVES TO BRAINSTORM
SANGUINE, CONTINUED
LOTS OF FRIENDS, FEW DEEP
RELATIONSHIPS
LOVES TO GOOF-OFF; USUALLY MESSY
LIKES TO HURRY AND FINISH JOBS
PERSONALITY LIKE TIGGER
STRENGTHS: PEOPLE PERSON, OPEN,
POSITIVE
WEAKNESSES: TALKS TOO MUCH, TOO
PERMISSIVE
LIMITATIONS: REMEMBERING PAST
COMMITMENTS, FOLLOW THROUGH WITH
DISCIPLINE
SUGGESTION: THINK BEFORE YOU SPEAK,
CHOLERIC

LIKES TO LEAD; PROBLEM-SOLVER

GOOD AT MAKING DECISIONS; VERY GOAL-
ORIENTED – CAN STEP ON PEOPLE TO
REACH GOAL
ENJOYS CHALLENGES, DIFFICULT
ASSIGNMENTS, OPPORTUNITY FOR
ADVANCEMENT
NOT SHY BUT CAN BE PRIVATE ABOUT
PERSONAL MATTERS
CAN BE AGGRESSIVE AND COMPETITIVE
MUST LEARN NOT TO BE TOO BOSSY OR TO
TAKE CHARGE OF OTHER’S AFFAIRS
CHOLERIC, CONTINUED
STRENGTHS: GOAL-ORIENTED, STRONG,
DIRECT
WEAKNESSES: ARGUMENTATIVE, TOO
DICTATORIAL; CAN COME ON TOO
STRONG IN CONVERSATION
LIMITATION: DOESN’T UNDERSTAND
THAT DIRECTNESS CAN HURT OTHERS,
HARD TIME EXPRESSING GRACE
SUGGESTION: BE SOFTER AND GENTLER
AND INCLUDE OTHERS WHEN MAKING
DECISIONS
MELANCHOLY
GOOD AT MAKING FRIENDS; VERY LOYAL;
RELATIONSHIP ORIENTED
DOES NOT LIKE BIG CHANGES
LOOKS FOR SECURITY
CAN BE VERY SENSITIVE; VERY CARING; NO
PERSON IS UNLOVABLE
HAS DEEP RELATIONSHIPS, BUT USUALLY
ONLY A COUPLE OF CLOSE FRIENDS
WANTS TO BE LOVED BY EVERYONE;
CONCERNED ABOUT OTHERS’ FEELINGS
GOOD LISTENER; TIMID ABOUT VOICING
CONTRARY OPINIONS
MELANCHOLY, CONTINUED
LOOKS FOR APPRECIATION
EASY GOING; LIKES A SLOW, STEADY PACE
WORKS BEST IN A LIMITED SITUATION WITH
A STEADY WORK PATTERN
STRENGTHS: ACCOMMODATING, CALM,
AFFIRMING
WEAKNESSES: INDECISIVE, INDIFFERENT,
UNABLE TO EXPRESS EMOTIONS, TOO SOFT
ON OTHERS
LIMITATION: SEEING THE NEED TO BE
MORE ASSERTIVE; HOLDING OTHERS
ACCOUNTABLE
SUGGESTION: PRACTICE SAYING NO AND
MAKING FIRM DECISIONS
PHLEGMATIC

ASSESSOR
THINKS THERE IS A RIGHT WAY TO DO
EVERYTHING
AND WANTS TO DO IT EXACTLY THAT WAY
VERY CREATIVE
PLANS THOROUGHLY BEFORE DECIDING TO
ACT
DESIRE TO SOLVE EVERYTHING; NO
PROBLEM IS TOO BIG
THOUGHTFUL; CAUTIOUS, LOGICAL,
THRIFTY APPROACH
LIKES TO TAKE THEIR TIME AND DO IT
RIGHT
PHLEGMATIC, CONTINUED
DOES NOT LIKE SUDDEN CHANGES
PREFERS TO WORK ALONE
NEEDS REASSURANCE
STRENGTHS: HIGH STANDARDS, ORDER,
RESPECT
WEAKNESSES: UNREALISTIC EXPECTATIONS
OF SELF & OTHERS, TOO PERFECT
LIMITATION: SEEING THE OPTIMISTIC SIDE
OF THINGS, EXPRESSING FLEXIBILITY
SUGGESTION: LEARN TO RELAX AND DON’T
EXPECT OTHERS TO DO THINGS JUST LIKE
YOU
USING THE INFORMATION
 CONSCIOUSLY WORK TO BECOME MORE
AWARE OF YOUR NATURAL TENDENCIES
 GO FOR A HEALTHY BALANCE, TEMPERING ANY
EXTREME PROBLEM AREA
 FOCUS ON YOUR STRENGTHS
 LEARN TO CULTIVATE THE STRENGTHS OF
YOUR LESS DOMINANT PERSONALITY TRAITS
 BE MORE UNDERSTANDING AND APPRECIATIVE
OF THOSE WITH DIFFERENT TENDENCIES AND
TRAITS
*DON’T PIGEON-HOLE YOURSELF AND OTHERS –
USE THE INFORMATION TO BECOME A BETTER
COMMUNICATOR
INCREASING INTERPERSONAL
SKILLS

SO FAR…

DISCOVERED OUR OWN PERSONALITY

TENDENCIES

LOOKED AT ISSUES FROM OTHERS’

PERSPECTIVES
5 TECHNIQUES FOR
DEVELOPING EFFECTIVE
COMMUNICATION SKILLS

2. LISTEN
3. BE CLEAR AND CONCISE
4. BE CONSIDERATE
5. GIVE COMPLIMENTS
6. HAVE CONFIDENCE
1. LISTEN
LISTEN: MUST LISTEN WITH EARS AND EYES AND
RESPOND APPROPRIATELY
-WHAT IS THE OTHER PERSON REALLY
TRYING TO COMMUNICATE?

I NEVER SAID I LOVED HIM.

I NEVER SAID I LOVED HIM.
I NEVER SAID I LOVED HIM.
I NEVER SAID I LOVED HIM.
I NEVER SAID I LOVED HIM.
I NEVER SAID I LOVED HIM.
LISTENING: SOMETIMES YOU
MUST VERIFY/CLARIFY
VERIFY/CLARIFY WHEN THERE IS A
DISCREPANCY BETWEEN WHAT IS SAID
AND
THE NONVERBAL COMMUNICATION

A. HOW CAN I HELP?

B. WHAT ARE YOUR QUESTIONS?
C. YOU’RE UPSET.
D. I HEARD YOU SAY…..IS THAT
CORRECT?
2. BE CLEAR AND CONCISE
WHAT ARE YOU TRYING TO COMMUNICATE?

A. SPEAK SLOWLY AND CLEARLY – DON’T

RAMBLE
B. FRAME THOUGHTS IN CLEAR, CONCISE
MANNER
C. DON’T RUSH – BE CLEAR AND LOGICAL
D. NERVOUS TENSION?
1. USE IMAGINATION
2. TAKE A DEEP BREATH; LOWER YOUR
VOICE
E. TRY NOT TO SOUND CONDESCENDING
3. BE CONSIDERATE

TREAT OTHERS RESPECTFULLY.

A. BE MINDFUL OF OTHERS’
FEELINGS
B. DON’T RAMBLE ON ABOUT YOUR
FEELINGS, ETC.
C. KEEP THE OTHER PERSON’S
INTERESTS IN MIND
4. GIVE COMPLIMENTS

EVERYONE WANTS TO BE
APPRECIATED.
A. COMPLIMENTS SHOW YOU VALUE
OTHERS’ ABILITIES,
CONTRIBUTIONS, ETC.
B. GIVE COMPLIMENTS SIMPLY,
CLEARLY, AND SINCERELY
C. SIMPLE, EFFECTIVE WAY TO
CREATE BONDS
D. 30 SECOND RULE
5. HAVE CONFIDENCE

ANYONE CAN SHOW CONFIDENCE IN

COMMUNICATION.
A. EYE CONTACT
B. SHOW INTEREST; DON’T MULTI-
TASK
C. SMILE
D. INITIATE CONVERSATION IF THE
OTHER PERSON IS SHY (OR
NOT)
NONVERBAL CUES
NONVERBAL CUES CAN TELL YOU:
A. WHEN YOU’VE TALKED LONG
ENOUGH

B. WHEN SOMEONE ELSE WANTS TO

SPEAK

C. THE MOOD OF THE RECEIVER

AND THEIR
REACTION TO YOUR REMARKS
RESOLVING CONFLICTS:

RESOLVING CONFLICTS SHOWS YOU CARE

ABOUT OTHERS.
CONSIDER WHAT THE OTHER PERSON’S
PERSPECTIVE MIGHT BE…HOW THEY MIGHT
FEEL ABOUT THE CONFLICT

THINK ABOUT THE BEST APPEAL TO USE…

APPEAL TO STRENGTHS

SEEK PERMISSION TO SHARE

 RESOLVING CONFLICTS,
CONTINUED:
CARING CONFRONTATION

SOFT ENTRY…RESPECTFUL, GENTLE, KIND

DON’T AMPLIFY THE FEEDBACK
STRAIGHTFORWARD AND SIMPLE
CONFRONT THE ISSUE, NOT THE PERSON
USE “I” STATEMENT: “WHEN YOU….I
FEEL…”
REACH AGREEMENT

RESULT: RESPECT,
CAMARADERIE
 RESOLVING CONFLICTS,
CONTINUED:
BEING CORRECTABLE

BE WILLING TO BE CORRECTED

CONSIDER IT AN ACT OF CARING
TAKE CORRECTION PATIENTLY
CONSIDER THE TRUTH AND RESPOND
ACCORDINGLY

RESULT: RESPECT,
CAMARADERIE
YOU CAN INCREASE YOUR
INTERPERSONAL SKILLS AND
COMMUNICATE EFFECTIVELY WITH ALL
PERSONALITY TYPES!

ALL IT TAKES IS:

WILLINGNESS
TIME
PRACTICE