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Performance Appraisal
This ppt is prepared for the benefits of human resource students,it would hel...
From vikrambhati
STATEAUTOMATIONSYST
E
MSSTUDY
SITEVISIT:APRIL26-28,1994
INDIANASTATEREP
O
RT
July6,1994
FINAL
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FoodandNutritionService3101ParkCenterDrive
Alexandria,VA22302
FNS
C
ontractNo.
5
3-3109-2-007
T
HEORKANDCORPORATION
Table of Contents
TABLEOF
CO
NTENTS
Page
2.1FoodStampProgramParticipation..........................3
2.2FSPBenefitsIssuedVersusFSP
AdministrativeCosts....................................32.3FSPAdministrativeCosts................................4
2.4SystemImpactsonProgramPerformance......................4
2.4.1Staffing........................................5
2.4.2ResponsivenesstoRegulatoryChange...................52.4.3CombinedOfficialPaymentErrorRate..................5
2.4.4ClaimsCollection.................................5
2.4.5Certification
/
Reviews...............................63.0OVERVIEW
3.1SystemFunctionality....................................6
3.2LevelofIntegration
/
Complexity............................9
3.3Workstation/CaseworkerRatio.............................9
3.4CurrentAutomati
o
nIssues................................9
4.1OverviewofPreviousSystem.............................
!
0
4.2JustificationfortheNewSystem...........................10
THEORKANDCORPORATION
ii
TABLEOFCONTENTS
Pa
ge
4.3DevelopmentandImplementationActivities...................11
4.4ConversionApproach..................................11
4.5ProjectManagement...................................124.6FSPParticipation.....................................124.7MISParticipation.....................................12
4.8
P
roblemsEncountere
d
DuringDevelopmentan
d
Implementation....135.0TRANSFERABILIT
6.1SystemProfile.......................................14
6.2DescriptionofOperatingEnvironment.......................14
6.2.1OperatingEnvironment............................14
6.2.2StateOperationsandMaintenance.....................15
6.2.3Telecommunications..............................15
6.2.4SystemPerformance..............................16
6.2.5System
R
esponse................................16
6.2.6SystemDowntime................................16
6.2.7CurrentActivitiesandFuturePlans....................16
N............................177.1ICESDevelopmen
t
C
o
stsandFederalFunding.................177.1.1ICESSystemC
o
mponents..........................21
THEORKANDCORPORATION
iii
Table of Contents
of 00
USDA: FSP-309
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