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Facilities Management Excellence 08:
A Masterclass in Management Excellence and FM Advancements into the Future
26th & 27th February 2008, Le Meridien Kuala Lumpur, Malaysia
“For clients the key consideration in facilities management is making sure they aregetting value for money. It has been estimated that the Facilities Management marketwill continue to grow at a considerable rate over the next 5 years as organisationsoutsource their non-core activities. The reason behind this is primarily to add value tothe company by enabling it to concentrate on its core business areas.”
~Jerry Helley, WYG’s Director of Facilities Consultancy
By attending this program, participants will learn to overcome the challenges of ensuring a successful Facility Management implementation & will be able to:
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Debating
key issues facing the current facilities Management
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Identifying
the latest means to optimizing facilities management processes, efficiencies and Green initiatives
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Discovering
new opportunities to increase response and usability of systems while maintaining the quality andreducing cost of operations
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Performance
Benchmark
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Enhancing
the management of your operations
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Gaining
insight on up-to-date real live cases on Facilities Management troubleshooting
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Analyzing
how technological solutions increased usability and effectiveness and promotes better management
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Garnering
knowledge from and networking with your fellow industry experts in an interactive forum
an evolution mindpowermasterclass8 Key BenefitsWorkshop LeadersMick Dalton,
Senior Director of Asset Management with EmaarProperties PJSC, UAE
Ir Dr John Gilleard,
Partner, The Sloan Partnership, China
Semi-customised Learning
To ensure a personalized learning for you at this workshop, upon registration, you will be given a pre-course ques-tionnaire where you can detail your exact learning objectives. Our course trainer will analyse your learning needs &tailor the workshop to address the issue that you have raised. We would recommend that you complete the formwith detailed input and at the soonest time to ensure appropriate & relevant customization of the workshop with your needs in mind.
STRATEGIC PARTNERS
Facilities Management Excellence 08:
A Masterclass in Management Excellence and FM Advancements into the Future
26th & 27th February 2008, Le Meridien Kuala Lumpur, Malaysia
an evolution mind powermasterclass
WORKSHOP AGENDA: Day 1
1.F M Futures: Business, People, Property and Information
Facility managers often face the dual challenge of reducing risk while in-creasing opportunities for the host organization. This has led to an increasingawareness of FM possibilities, from applying new business models to creatingnew ways of working.
Key learning outcomes: In this session you will learn how busi-nesses are:-
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Adapting new, flexible ways of working
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Responding to the challenge of attracting and retaining highly mobile employees
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Creating asset management tools to manage property acquisition, retention and disposal
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Developing a strategic response to FM knowledge
2.Churn and Chargeback
Churn rate applied to FM describes the number of employees that movewithin a certain period. Space charging (chargeback) acts to ensure an eco-nomical use of existing property and requests for additional space by provid-ing incentives to facility managers to actively manage space and minimizedemand.
Key learning outcomes: In this session you will learn:-
• To review area measurement standards• How to determine the cost of occupying space• To apply effective management of churn within an organization utilizingboth “operational cost modelling” and “capital cost modelling”• To understand what works and what doesn’t work when applyingchargeback systems
3.Managing Change in an Increasingly Complex World
We now live in a world of rapid change that just keeps moving all the time.However, dealing with change on a reactive, case-by-case basis put speed,morale, and results at risk. Hence effective change-management demands afully integrated design and decision making facility management process.
Key learning outcomes: In this session you will learn:-
•The six critical change trends facing today’s facility manager•How to manage The positive and negative FM team change•Know when NOT to change•Learn to apply successful change management strategies
4.Benchmarking for Facility Excellence
Facility managers are facing the same change in Asia as other western devel-oped companies faced ten years ago. The survivors were those that actively undertook management analysis of their operations and benchmarked theirfacility key performance indicators.
Key learning outcomes: This session on benchmarking will give you the tools to:-
•Provide an overview of facility management benchmarking•Give you the tools to measure your performance•Show how benchmarking can and is used to establish best practice•Conduct benchmarking projects to demonstrate how the process works•Understand the balanced scorecard in terms of strategic FM profiling
5.Building Life-cycle Costing
Life-cycle costing (LCC) when applied to buildings refers to “an economic as-sessment of competing design alternatives, considering all significant costs of ownership over the economic life of each alternative, expressed in equiva-lent dollars”. Typically these costs include capital costs; recurring costs (energy – maintenance – taxes); replacement costs; reconfiguration & renewal.
Key learning outcomes: This session on ‘life-cycle costing will:
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Provide an understanding of the economics of compound interest, theconcept of present worth and demystify the equations of LCC
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Review “risk & uncertainty” when applying LCC
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Utilizing an Excel spreadsheet conduct ‘sensitivity testing’ for an energy management LCC project.
WORKSHOP LEADER’S PROFILE JOHN GILLEARD
Senior Director of Asset Management with Emaar Properties PJSC, UAE
Professor Gilleard recently stepped down as Associate Dean of theFaculty of Construction & Land Use and Head, Department of Build-ing Services Engineering, at the Hong Kong Polytechnic University (PolyU). He joined the PolyU in 1991 having previously worked in theUK, Singapore (NUS) and the US (Georgia Institute of Technology). Heestablished Asia’s first graduate programme in Facility Management in1996. His current research interests include benchmarking, usability inthe workplace and the development of facility management in China.He is the China Editor for the journal Facilities, a past president of theHong Kong Chapter of the International Facility Management Associa-tion (IFMA) and an academic member of CoreNet Global. Professor Gil-leard received IFMA’s prestigious ‘Educator of the Year Award’ in 1998,and was elected an IFMA Fellow in 2002. He has presented numerouslectures, seminars and workshops around the globe, including presen-tations at IFMA’s World Workplace Conferences in the US, Europe and Japan, CoreNet Global conferences in Beijing and Hong Kong as wellas to numerous academic events. He is currently a partner with theSloane Partnership, a training consultancy specializing in the areas of fa-cility management, benchmarking and facility relocation planning andbusiness communications. John has worked with various companieswith his consultancy and workshop with United Premas (Singapore),Synergis Management Services (Hong Kong), The Hong Kong Hospital Authority and The Malaysian Public Works Department (JRK).
Who Should Attend
If you are involved in the Facilities Managementprocess, operations and management, this wouldbe the workshop for you, Inviting:•General Managers and MD’s•Directors/Managers/Supervisors/Heads/Chiefs of:¨ Facilities Management Units¨ Asset/Building¨ Estate/Facilities/Property/Plant¨ Technical¨ Maintenance¨ Cleaning•Building Owners•Department Engineers & Officers•Structural Architects and Engineers•Facilities Management Solutions Companies
“I challenge you to ask how many CIOs know their electricity bill. They oftenwon’t know because facilities management receives that bill, even though IT plays a huge part in generating it.” His view is that by working together withother departments, it would become obvious that installing technology tocontrol electricity use would result in much lower consumption.
~Joseph Reger, Chief Technical Officer, Fujitsu Siemens Computers
Facilities Management Excellence 08:
A Masterclass in Management Excellence and FM Advancements into the Future
26th & 27th February 2008, Le Meridien Kuala Lumpur, Malaysia
an evolution mind powermasterclass
WORKSHOP AGENDA: Day 2WHY SHOULD YOU ATTEND
Facilities Management has become an increasingly competitivearena, and one which has a direct impact on the business, andit’s directions. FM’s reaches out to the staff having an impact ontheir performance, reaches the clients, suppliers and vendors withits portrayal of the business image and reliabilities, reaches theenvironment with each building and the by-products of each day drives us to look towards going green, lean and sustainable. Thisthough is just the tip of the ice-berg with the responsibilities thatFM carries towards building and maintaining the core businessand it’s projected corporate image. Even in the consideration of outsourcing FM, there is more to consider than just the cost sav-ings, there’s the human impact on employees, identifying respon-sibilities, and monitoring on returns and performance to ensurequality of services.This workshop covers the spectrum of challenges faced withinFM, and paves the direction corporations are looking at to movetoward, turning cost into investments, turning wastage into ben-eficial usage, and achieving Facilities Management Excellence inall operational arenas.This is your chance to gain more knowledge and learn about thenew innovative measures taken to drive FM into the future. Youwill be able to benchmark against the best in FM to see how youmeasure and where you can improve. Grab this opportunity tonetwork with other FM leaders and decision makers, to shareideas, debate issues, and take back something useful and solid tobenefit your own organization. Join this workshop and move towards Facilities ManagementExcellence!
WORKSHOP LEADER’S PROFILEMICK DALTON
Partner, The Sloan Partnership, China
Mick Dalton is the Immediate past chairman of the British Institute of Fa-cilities Management and currently senior director of asset managementwith Emaar properties PJSC, UAE. He started his Facilities Managementcareer over 25 years ago with the Eastern Group. Mick was instrumen-tal in setting up an Information technology special interest group inthe UK and has written many papers, is a regular author for variousbooks, has talked at regional and international conferences, and deliv-ered numerous workshops all over the world on technology in facilitiesmanagement. Mick developed RFID solutions for buildings in 2001 andimplemented them in Ernst & Young and White & Case. Mick is pas-sionate about the use of technology in buildings and always innovateswhen possible to ensure that Facilities Management is leading the way.Mick has a Bachelors in Engineering: Building services Engineering anda Masters Degree in Facilities Management.
1) Green Buildings and what goes into a green building
This workshop will cover some of the ideas for a green building and how FM should interface with design and ongoing energy management. It willcover:
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The importance of managing energy consumption and effective utilizationof EMS
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Leadership Involvement: Implementation strategies and key factors inmanaging and reducing the consumption of energy in your existingbuilding.
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EMS in green building: effective organizational usage and reduction of wastage
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Analyzing pros and cons of various strategies in deciding the best recommendations for usage of new technologies and solutions.
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Benchmarking: Importance; What it measures; Effective Tools; Follow-upimplementations
2) Efficient and Effective Data Center Cooling
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How power and heat densities have changed over the years
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The limitations of traditional and tried cooling solutions
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Leading solutions in cooling to meet the needs of current commercialhigh tech environment.
Case Study:
With the introduction of blade servers and the problems associated with over-heating and failures of data centers this workshop will investigate what ishappening, how fm’s can work with IT to prevent a failure. This workshop willlook at the future and what goes into data center design and current trendsfrom around the world.
3) Technological Advancements in Facilities Management
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How has technology helped to change the face of Facilities Management?
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New technologies available in the enhancement and advancement of FM? How does it help? Examples of systems from around the world
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New technologies that will come into FM in the future
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Best Fit of Technology with your Business: Choosing, Monitoring,Upgrading, Changing, Replacing
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Where is the technology going to take FM?
Case Study:
Technology is common in many aspects of FM today. This workshop will armthe attendees with a full picture of the tools, technologies that are comingand can be used in FM giving examples from all the CAFM systems and whatis happening in FM today with technology
4) Customer Service in FM
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Explore how the fm should be more customer centric
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Give ideas on crm in fm
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How to keep customer happy
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How to get the best from your team
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14 key steps in customer service in fm
“The need for change in the way FM services are pro-cured in the future has been identified, moving away from conventional FM towards a more long term collab-orative approach between client and FM provider. Thissolution takes on board successful practices from othersectors and adapts them for the commercial FM sector.Cost reduction is a key driver, demonstrated as beingachieved within the procurement process itself.”
~Kevin Taylor, Construction and Special Projects, Shepherd andWedderburn
Program Flow
08.30am - Registration09.00am - Introduction09.15am - Workshop 1 Commence10.30am - Tea Break10.45am - Workshop 1 Continues01.00pm - Lunch02.00pm - Workshop 2 Commence03.30pm - Tea Break03.45pm - Workshop 2 Continues05.00pm - Close
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