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Part I : Kepuasan Pelanggan = Mutu, adalah Quality Myopia in QMS Binus Edisi 17 - April 2009

 
 
 
 
 
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Part I :
Kepuasan Pelanggan = Mutu, adalah Quality Myopia

(http://www.binus.ac.id/QMC/bulletins...

Pdf_16x16 8 Pages


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05/07/2009

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