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Gensler_WPS_ExecSummary.pdf

Gensler_WPS_ExecSummary.pdf

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Published by: Barbara Ladeia on Jun 28, 2013
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07/16/2013

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Gensler’s 2013 U.S. Workplace Survey represents responses from 2,035randomly sampled knowledge workers nationwide. The study examines thedesign factors that create an effective workplace; how design can bettersupport knowledge worker engagement, satisfaction, and performance;and the influence of the workplace on organizational culture.
The U.S.workorce is struggling to work eectively, ostering dissatisactionand stiling creativity and innovation.
Our research directly comparestoday's workplace with the workplace of 2008 and identifies designstrategies for how organizations can jump the trend and use betterworkplace design to drive innovation, improve performance, and increasesatisfaction in the context of 2013 working realities.
 
Forces from technology to globalization to a new generation of workers are leading fundamental changes to where, how, and whentoday’s knowledge workers perform their jobs. The confluence of these forces is resulting in new performance drivers for today’sworkplace and a series of new and exciting questions about whatthe workplace is—and more importantly—what it should be.
Gensler's 2013 survey represents the most recent iterationo ongoing research on the connection between workplacedesign and perormance.
Our last survey took place in 2008, just prior to the worst economic downturn since the GreatDepression with a U.S. unemployment rate of 5.7. We stoodat the cusp of a technological revolution of communication andinformationsharing. Twitter had just launched and Facebookhad less than 100 million users. The iPhone hadn’t celebratedits first birthday and the Millennials now entering officesacross the U.S. were celebrating their Sweet Sixteens.It goes without saying, the world in 2013 is a different place.Technological innovation has revolutionized how we create,share and communicate. Today's world is connected like neverbefore, but new connections mean new distractions and for manya compromised ability to focus. Globalization and urbanizationcontinue to shift the business landscape. Seventyfive percent of the world's population is expected to live in cities by 2050 andover fourfifths of Americans live in cities today. Urban areas areincreasingly understood as drivers of economic growth, culture andinnovation, resulting in new demands and constraints on space.Seen in 2013, workplace performance exists not only in conjunctionwith business success but with the character, form and success of our cities. We increasingly see the workplace not as the sole locationfor work, but as the vital connection among myriad locations inwhich work happens.
From desks and meeting rooms to co-workspaces, airports and hotels, today's knowledge work happensnot just at the scale o people and oices, but at the scale o buildings, cities and ultimately the globe.
It is in this context thatwe continue to explore questions of focus, balance and choice intoday's, and tomorrow's, highperformance work environments.
KEY FINDINGS
ONE
U.S. WORKERS ARESTRUGGLING TOWORK EFFECTIVELY.
A CONFLUENCE OF FACTORS—FROMECONOMIC CHALLENGES TO LONGERWORKDAYS—ARE COMPROMISINGTHE ABILITY TO GET WORK DONE.
TWO
EFFECTIVEWORKPLACESBALANCE FOCUS ANDCOLLABORATION.
WORKPLACES DESIGNED TO ENABLECOLLABORATION WITHOUTSACRIFICING EMPLOYEES' ABILITY TOFOCUS ARE MORE SUCCESSFUL.
THREE
CHOICE DRIVESPERFORMANCE ANDINNOVATION.
EMPLOYERS WHO PROVIDE A SPECTRUMOF CHOICES FOR WHEN AND WHERE TOWORK ARE SEEN AS MORE INNOVATIVE ANDHAVE HIGHER-PERFORMING EMPLOYEES.
INTRODUCTION
200520062008200720092010201220112013
GENSLER'S WORKPLACE RESEARCH TIMELINE
WorkplacePerformanceIndex developedWPI growth andrefinement: newmodules added,8 languages,11 industries,trademarkedWorkplacePerformanceIndex hits
100,000
respondentsNew U.S.WorkplaceSurveyU.S. + U.K.WorkplaceSurveyU.S. WorkplaceSurveyU.K. WorkplaceSurvey
2013 U.S.WORKPLACESURVEY
2
 
Gensler's 2008 Workplace Survey established four workmodes that serve as a lens to understand today's knowledgeworkplace. By understanding employees' work as timespent focusing, collaborating, learning,and socializing,companies can better support the myriad drivers of success in today's knowledge economy.
Companiesthat value and support all our work modes are higher-perorming and have more satisied, eective employees.
Gensler created the Workplace Performance Index(WPI) to help clients understand specifically whatcomprises space effectiveness in their workplaces sothat design solutions can be highly targeted. The WPIis a webenabled pre and postoccupancy evaluationtool that measures the effectiveness of work space.In 2012, Gensler’s WPI database surpassed 100,000respondents representing some of the most admiredcompanies in the world. The scope of the databaseallows for ongoing analysis that has illuminated thedeclining effectiveness of workplaces to support focuswork. These analyses led to the key goals of Gensler’s2013 U.S. Workplace Survey:
to better understand theimportance o ocus in the workplace and how bestto support that activity, and to understand how workand the workplace have changed in recent years.
THE FOUR WORK MODESTHE WORKPLACEPERFORMANCE INDEX™
SOCIALIZE
WORK INTERACTIONS THAT CREATECOMMON BONDS AND VALUES,COLLECTIVE IDENTITY, COLLEGIALITY,AND PRODUCTIVE RELATIONSHIPS
LEARN
WORKING TO ACQUIRENEW KNOWLEDGE OF ASUBJECT OR SKILL THROUGHEDUCATION OR EXPERIENCE
COLLABORATE
WORKING WITH ANOTHER PERSONOR GROUP TO ACHIEVE A GOAL
FOCUS
WORK INVOLVINGCONCENTRATIONAND ATTENTIONTO A PARTICULARTASK OR PROJECT
THE FOUR WORK MODES
3

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