It extends the concept of BPR by studying the links of various procedures used by & betweenorganizations. A number of processes undertaken within the organization may have links withexternal organizations either as input or output. For example, raw material purchases fromsuppliers are an integral part of planning, production & sales. Hence making the supplier moreefficient to deliver on time becomes critical, industrial customers placing regular huge volumeorders in accordance with their own plans. You as the supplier need this information to input intoyour own planning.One of the main goals of introducing BPR in organization is to provide a competitive edge to the business & that can only be achieved by providing a better product in a timely fashion to thecustomers in accordance with their needs.While use of BPR helps an organization in gaining competitive advantage in the use of processes, effectiveness & efficiency should be also kept in mind.
Major steps in BPR:
Senior managers may begin the task of process alignment by a series of BPR steps. These steps develop a self-reinforcing cycle of commitment, communication &culture change. The steps may include gaining commitment to change through the formulation of the top team, developing a shared vision & mission of the business & of what change is required,defining the measureable objectives, which must be agreed by the team, as being the quantifiableindicators of success in terms of the mission, identify the CSFs based on the mission of theorganization.Following steps should be followed to implement BPR.1.Break down the CSFs into the key or critical business processes & gain processownership.2.Break down the critical processes into sub processes, activities & tasks & form the teamsaround these.3.Redesign, monitor & adjust the process alignment in response to difficulties in the change process.
Problems that effect BPR:
The most frequent and harsh critique against BPR concerns the strictfocus on efficiency and technology and the disregard of people in the organization that is