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Maa AppaPerfrmae  AeeMss Suess
FEBRUARY 2008
cA wilY tEchnologY
white paper:
MAnAging APPlicAtion PERFoRMAncE to AchiEvE MiSSion SUccESS
 
cpyr © 2008 cA. A rs resered. A rademarks, rade ames, sere marks ad s refereed ere be  er respee mpaes. ts dume s fr yur frmaa purpses y. t e exe permedby appabe a, cA prdes s dume “As is” u array f ay kd, ud, u ma, ay mped arraes f meraaby r fess fr a paruar purpse, r -freme. i  ee  cA beabe fr ay ss r damae, dre r dre, frm e use f s dume ud, u ma, s prfs, busess errup, d r s daa, ee f cA s expressy adsed f su damaes.
tabe f ces
excuv Summy
SEction 1
4
t rs of wb alcons
SEction 2
5
Ysdy’s Mngmn tools a No enoug
SEction 3
7
end-o-end tnscon Vsbly s Ndd
SEction 4
8
Dos You Ognzon hv  Sgy nplc o Mng Cusom Succss?
SEction 5
9
Ca wly’s alcon pfomncMngmnSoluon
SEction 6
11
t rg Soluon
ABoUt cA wilY
Bck Cv
 
whitE PAPER: MAnAging APPlicAtion PERFoRMAncE to AchiEvE MiSSion SUccESS
3
Exeue Summary
caee
te reas reae  eb-based appas  erme razas asad sfa ueded sequees. As dre usmer eras ae sfedfrm mss ers  it, mss ers  ae med sby  e eexperees f er usmers, e it eams fd emsees drey respsbefr e suess f usmer rasas. n mre a eer, ’s mpra a emss ers ad it rk eer abraey  esure usmer sasfa admss suess.
oppruy
Fr may razas, e suess r faure f e mss depeds  ed users’aby  era e  er eb appas. trasas mus be mpeedquky ad effey  mpae  Sere lee Areeme (SlA) ad operalee Areeme (olA) parameers. Ad ay ess a superr appaperfrmae a ae mmedae ad seere sequees. we perfrmaedes ur, yur eams eed  k  rea me  usmers are beaffeed, e aure ad seery f e prbem, e mss mpa,  sysems areaffeed, e key ause, ad   a fr fas remeda.
Beefs
te key  suess s a appa perfrmae maaeme sraey a mrsed-user experees ad appa perfrmae frm a rasa perspee.oy e  yu be abe  aee reabe sere deery a s pmzed mee mss bjees ad e rrus demads f usmers. By a yurraza  seurey ufy ad smpfy mpex it ermes, appaperfrmae maaeme eabes sysems, presses ad pepe  rk  syarss e eerprse.
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gettem

Can I take a look at a few document you have up?

reply11 / 19 / 2009
Taobao

ok! But I will worry about the copyright provisions of Scribd block.

11 / 20 / 2009
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