Customer Satisfaction Survey Distributor/ Dealer name: Location: Town:

Please answer by using a scale from 1-5, where 5 stands for "Very satisfied" and 1 for "Very dissatisfied" OVERALL Very Satisfied Very dissatisfied

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1) As a distributor how satisfied are you today to do business with us?* 2) Next time you need to place another order, similar to your latest one, would you choose us again?* 3) How satisfied are you with our delivery service?* 4) How satisfied are you with our after sales service?* 5) How satisfied are you with the time taken, between order and delivery?* 6) How satisfied are you with our company policies?* * Please add your own comments.(We especially appreciate if you comment why you are not satisfied) PROVIDING SALES SUPPORT Not applicable Very Satisfied

Very dissatisfied

7) Our sales officers knowledge of your business operation *

8) Ease of contacting our sales officers * 9) Frequency of visit by our sales officers * 10) Relationship with our sales officers *
*Please add your own comment. (We especially appreciate if you comment why you are not satisfied)

CUSTOMER SERVICE RELATED ISSUES

Not applicable

Very Satisfied

Very dissatisfied

11) Ease of contacting the right person *

12) Speed of response to price and delivery enquiries * 13) Offerings adequate levels of product availability * 14) Meeting promised delivery dates * 15) Informing about changes in delivery dates * 16) Delivering correct orders (according to order specification) * 17) Quality of product packaging * 18) Accuracy of sales documents (invoices) * *Please add your own comments (We especially
Appreciate if you comment why you are not satisfied)

GENERAL ISSUES

Not applicable

Very Satisfied

Very dissatisfied

19) Availability of catalogues and printed

matters * 20) Helpfulness of catalogues and printed matters * *Please add your own comments. (We especially
Appreciate if you comment why you not satisfied)

In this last question, please use a scale from 1-5, where 5stands for Much better, 3 for Same and 1 for Much Worse Not Much Much applicable Better Same Worse

21) Our overall performance compared to

other electrical companies? Have we missed to ask about something important? Please comment on issues that are not included, but that should have been included according to your opinion.

Thank you very much for your cooperation.

Please mark your position in the organization:

Management Purchasing Technical Maintenance Other

Name: Address: