OBJECTIVE: Double the companys revenues within five years.

STRATEGIC DECISIONS
i. explore to the hospital segment ii. invest in the GSD

HOSPITAL SEGMENT

CHOOSE TO INVEST IN GREAT SOUTHWEST DINING SERVICE (GSD)

ADVANTAGES
1. It presented a more logical fit with Calvetas core competencies. 2. Hospital administrators might perceive Calvetas skills at cost control as a means to containing expenses. 3. Trends towards the provision of fresher, more healthful menu offerings for both patients and visitors would also work in Calvetas favor. 4. Customers from hospital segment would accept Calveta Dining Services as that of the residents of SLF without much hassle. 1. There are more chances of reaching the targets and obtaining desired market attraction in this strategy. 2. Its geographical coverage did not overlap with that of Calveta, which increases its market and also coverage. 3. GSD is presently in a good position, when the revenue generation is taken into consideration. 4. Calveta would attain a great deal of customer potential as it was maintained by GSD. 5. The organization hierarchy could be structured so that it could be accommodate significant growth while preserving the companys core values. 1. Calveta would have to face a huge risk and had to bear heavy debts. 2. GSD had labor problems and substantial turnover in their management ranks. 3. The quality of the services might be reduced

DISADVANTAGES
1. The culture of the company might not maintained as it gets mixed with that of the hospital demographic. 2. There are entry barriers in the financial point of view in this segment.

Whether Frank could preserve the Antonios Ways in the same time spread Calveta rapidly into new business and how to do so ? Or may he alter the objective of Calveta in achieving his growth strategy? Organizational structure grows larger ( increasing volume of new employment) and more bureaucratic causes increasing difficulties for executives to disseminate the core values of Antonios Ways. E.g of conflicting objective 1. Increase educational program->incur high cost If proceed ->conflict with low cost budget If not proceed->probably facing drop of quality in food and services. 2. Acquire new company ( growth objective) may harm initial corporate cultures (preserve culture) in position either become more defined or are diluted.

1. MENTORING - provide guidance on how the mentee will bridge gaps from develop new skills - mentee progress should be monitored and offers support when they are uncertain 2. REINFORCEMENT Positive reinforcement -Providing a reward for a desired behavior (learning) Negative reinforcement -Removing an unpleasant consequence when the desired behavior occurs (learning) Punishment -Applying an undesirable condition to eliminate an undesirable behavior (unlearning) Extinction -Withholding reinforcement of a behavior to cause its cessation (unlearning) 3. TRAINING AND DEVELOPMENT i. Analysis the current situation of the Antonios ways being practices ii. Plan the suitable training and activities iii. Develop the training properly iv. Implement the proposed training v. Document all the performance of the staff by day to day vi. Give feedback to them for motivate them to make improvement

Client frustration with employee progression

Quality slipped Service was less efficient, Manager was not always sure what he or she was doing

Not passed his or her jobs or information inherence to the next new manager Structure of organization might have gotten knocked out the alignment as the company grew
Aware of proper keeping the documents

HUMAN CAPITAL MANAGEMENT

Intellectul Capital Creates knowledge and personal value Training and development Emotional Capital Enable them willingness to continual growth Motivate by reward whether financial or non financial term Social Capital Integrated structures and relationship of trust

PARALLEL PROCESS
Lead the new people to confirm all clear information is passed through to.

REDESIGN ORGANIZATION AL STRUCTURE

Discuss with expertise

Can minimize dissatisfaction among customer

1. Invest in GSD to attain forecasted profit

2. Implement strategies towards align with business goals Mentoring Reinforcement Training and development COSO

3.Appreciating human capital