2.

SWOT ANALYSIS

Internal Factors

Strengths 1. Producing more productive and efficient employees. 2. Improving employees involvement with the operation of the org. 3. Sustaining the employees retention/loyalty. Opportunities 1. Increase revenue annually. 2. Improve customer satisfaction. 3. Offering transportation services to all customers. 4. Community involvement. 5. Good relationship with suppliers. Threats 1. Occurrence of natural disasters. 2. Competition of same business within the vicinity. 3. Location is difficult to find and not easily visible. 1. Producing more productive and efficient employees. Increase revenue annually. (S1, O1) 2. Improving employees involvement with the operation of the org. Sustaining the employees retention/loyalty. Improve customer satisfaction. Offering transportation services to all customers. (S2, S3, O2, O3) 3. Sustaining the employees retention/loyalty. Good relationship with suppliers. (S3, O5)

Weakness 1. Employees training will be time consuming for the organization. 2. Conducting trainings are too expensive.

External Factors

1. Employees training will be time consuming for the organization. Increase revenue annually. (W1, O1) 2. Employees training will be time consuming for the organization. Increase revenue annually. Offering transportation services to all customers. (W1, O1, O3)

1. Producing more productive and efficient employees. Competition of same business within the vicinity. (S1, T2) 2. Sustaining the employees retention/loyalty. Location is difficult to find and not easily visible. (S3, T3)

1. Conducting trainings are too expensive. Competition of same business within the vicinity. (W2, T2) 2. Employees training will be time consuming for the organization. Location is difficult to find and not easily visible. (W1, T3)