Possessing a broad range of developed skills gained through establishing full IT projects, networks andinfrastructures, website design and development from initial conception to completion, including customerliaison, design, testing and successful implementation within budget, scope, timescales and process limitationsin a customer focused, multi-site business environment. Extensive LAN/ WAN/ Hardware/ Software experience.Pro-active approach to working cross-functionally, maintaining the delivery of I.T. services and technologyprojects. Up-to-date on I.T. developments.
Technical support / customer care Network administration Trouble shootingWindows 95/98/NT/2000/XP WANS / LANs Problem solvingHardware installation MS Office suite Security (inc. antivirus)Software installation TPM project management Process
Various applications / systems
Real time systems
PresentationsActive directory management Research and investigations Disaster recovery
(NT4)MS Certified Systems Engineer (accelerated learning programme)
trained for new users.
1991 - 94
: Microsoft Windows Server 2003 (planning, implementation and maintenance), ActiveDirectory Infrastructure, Windows XP Workstation, Windows 200 Server and Workstation Administration .
Mar 02 – Present
University of -------------- Desktop and Network Support Technician
The Organisation comprises a number of different operating systems including Windows 2000 Servers, Nt4 ServersNovell Netware Servers. I determine the exact nature of problems (1
line support) Providing for both enduser and server support to over 1500 users based in five locations. Producing expedient error corrections andsolutions. Worked on projects in a variety of support and development roles.Accomplished in setting / meeting deadlines, planning and developing methods for computerising a range of business tasks.Providing support of IT hardware, software and infrastructure.Troubleshooting, administration and support of Windows 2000 server and MS Exchange on Dell hardware atall levels.First, second and third line support ( software, hardware and networks).Optimum trouble-shooting and problem solving abilities developed.Managing the email system (Exchange 5.5) and ensuring the appropriate level of anti virus protection.
Research / Investigative work:
Project Team Member responsible for implementing a Windows 2003 Active Directory Structure
Assisted in the building of a Windows 2000 Domain with RAID 5 Servers.Secure remote access network connection using PC Anywhere