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ITIL V3 - ITIL Foundation Certificate in IT Service Management-EX0-102

ITIL V3 - ITIL Foundation Certificate in IT Service Management-EX0-102

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Published by Rodrigo Silva
ITIL V3 - ITIL Foundation Certificate in IT Service Management-EX0-102
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ITIL V3 - ITIL Foundation Certificate in IT Service Management-EX0-102
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Published by: Rodrigo Silva on May 13, 2009
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05/11/2014

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Exam
 
:
 
EX0-102
 
Titl
e
:
 
Microsoft Operations FrameworkFoundation
 
Ver :
0
7
.
1
4
.08
 
EX0-102Actualtests.com - The Power of KnowingQUESTION
1What is the relationship between releases and changes?A. Releases are incorporated into the IT environment by changes.B. A change includes both changed hardware and software components and componentsthat were not changed. A release only includes changed hardware and softwarecomponents.C. Releases and changes are incorporated into the IT environment independently of eachother.D. Changes are incorporated into the IT environment by releases.Answer: D
QUESTION
2Which of the following describes the concept of Service Management Functions (SMFs)?A. a model for organizing IT staff B. a model for measuring the performance of the processC. organizational units that support IT operationsD. processes, procedures and policies to deliver and support IT service solutionsAnswer: D
QUESTION
3Which of the following is a key element of both Capacity Management and Network Administration?A. Performance ManagementB. Application SizingC. Network SecurityD. Fault ManagementAnswer: A
QUESTION
4Which of the following is a key component of the MOF Process Model?A. Effective communicationB. Operations Management ReviewC. Configuration ItemD. Operations ReviewAnswer: B
 
EX0-102Actualtests.com - The Power of KnowingQUESTION
5Which Service Management Function (SMF) needs to ensure that efficient incidentdetection and recovery tools and processes are in place to handle any service outages thatdo occur?A. Availability ManagementB. Release ManagementC. System AdministrationD. Service Desk Answer: A
QUESTION
6What is a goal of Security Administration?A. accessibilityB. confidentialityC. connectivityD. interconnectivityAnswer: B
QUESTION
7Which of the following common activities is owned by the Infrastructure Role Cluster?A. Release implementationB. Data center server physical placement and managementC. Facilities managementD. Backup planningAnswer: B
QUESTION
8Which Service Management Function (SMF) or Operations Management Review (OMR)needs to ensure that the key operational knowledge remains current and accessible to allmembers of the operations staff?A. Workforce ManagementB. Release ManagementC. Service Level Agreement (SLA)D. Operations ReviewAnswer: D
QUESTION
9For which Service Management Function (SMF) can detailed guidance be found in ITIL?

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