EX0-102Actualtests.com - The Power of KnowingQUESTION
5Which Service Management Function (SMF) needs to ensure that efficient incidentdetection and recovery tools and processes are in place to handle any service outages thatdo occur?A. Availability ManagementB. Release ManagementC. System AdministrationD. Service Desk Answer: A
6What is a goal of Security Administration?A. accessibilityB. confidentialityC. connectivityD. interconnectivityAnswer: B
7Which of the following common activities is owned by the Infrastructure Role Cluster?A. Release implementationB. Data center server physical placement and managementC. Facilities managementD. Backup planningAnswer: B
8Which Service Management Function (SMF) or Operations Management Review (OMR)needs to ensure that the key operational knowledge remains current and accessible to allmembers of the operations staff?A. Workforce ManagementB. Release ManagementC. Service Level Agreement (SLA)D. Operations ReviewAnswer: D
9For which Service Management Function (SMF) can detailed guidance be found in ITIL?