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Admin Officer (AO) - CIVIL SERVICE CV (Universal CV Resume)

Admin Officer (AO) - CIVIL SERVICE CV (Universal CV Resume)

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Published by Mike Kelley
Download this FREE. Administration - Office Manager's (UK Civil Service) resume / CV template: Please "Save to Favorites".
Download this FREE. Administration - Office Manager's (UK Civil Service) resume / CV template: Please "Save to Favorites".

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Published by: Mike Kelley on May 14, 2009
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01/01/2012

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 __________________________________________________________________________________________________________ 
 
 
Paula Jones
Address Line 1Address Line 2Tyne and WearPost Code
Telephone:
0191 123456
. Mobile: 07910 123456. Email:paulajones123@email.com 
 
G
RADUATE
/ A
DMINISTRATOR
/ C
USTOMER
S
ERVICES
Excellent organisational and administration skills with experience in dealing with customers and highvolume workloads whilst meeting strict deadlines. Good background experience within counselling andsales, gained within a variety of contract and voluntary positions. Now aspiring to start a newchallenging appointment with a reputable company, preferably in a customer facing and / oradministrative position within the Arts / Environmental / Voluntary sector.
 __________________________________________________________________________________________________________ 
K
EY
S
KILLS
 
AND
E
XPERIENCE
.
 
Administration
.
 
Customer service
.
 
Counselling
.
 
Staff training / teaching
.
 
The Arts
.
 
Reception
.
 
Working to strict deadlines
.
 
Interdepartmental liaison
.
 
Computer literacy
.
 
Retail Sales
.
 
Supervision
.
 
Spoken French / German
E
DUCATION
B.A.
(Hons) Social Policy, Social Studies and Ancient History1998
P
ROFESSIONAL
E
XPERIENCE
 
AND
A
CHIEVEMENTS
A
DMINISTRATION
O
FFICER 
 
(AO)
 
 Jan 04 - Present
Retirement Pensions Teleclaims Service, Newcastle upon Tyne
The Government has recently established “The Pension Service”, which is part of theDepartment for Work and Pensions. It has been set up to improve the service to pensioners who are planning for theirretirement, no matter how far off it might be.
.
Working out amounts of State Pension and Pension Credits.
.
Providing a face-to-face service if the customer’s business cannot be dealt with over the telephone.
.
Answering questions over the phone, by post and e-mail.
.
Accessing other pension-related entitlements and services.
L
OCAL
O
FFICER 
 
(AO)
 
1995 - 04
Benefits Agency (BA), Newcastle upon Tyne
Part of the Benefits Agency’s administration, recovering overpayments of benefit that occur when aclaimant is paid an amount of benefit to which he or she is not entitled.
.
Recovering benefit overpayments using a computer database and handling telephone enquiries.
.
Investigated causes including official error by local authorities or by government departments such asDSS, ourselves the Benefits Agency (BA) or the Department for Education and Employment (DfEE),claimant error, fraud, or other causes such as, an overpayment following the death of a claimant or abackdated benefit increase.
.
Rectified problems in liaison with other departments.
 __________________________________________________________________________________________________________ 
 
 __________________________________________________________________________________________________________ 
P
ROFESSIONAL
E
XPERIENCE
 
AND
A
CHIEVEMENTS
(
CONTINUED
)
A
DMINISTRATION
O
FFICER 
 
(AO)
 
1993 -95
Benefits Agency, Newcastle upon Tyne
Worked on the front counter, arranging job interviews and programmes for the unemployed (i.e. Jobclubs and Community Action). First point of contact for new claims and all other matters related tojobseekers allowance, new deals for lone parents.
.
Dealing with enquiries from the public, face to face and on the telephone, mostly concerning benefitenquiries in a very busy job centre.
.
Providing information and making appointments.
.
Counselling new claimants.
.
Helped follow up investigations.
.
Good customer service skills gained and the ability to defuse aggressive and possible violent situations.
.
Providing advice on work benefits, job search and employment.
.
Good business related skills gained: typing, computer literacy, office administration, secretarialservice, presentation skills, numeracy, customer care / contact.Early Career and Contract Summary
Agency Secretarial and Retail Assignments
Apr 92- Nov 93
Various Organisations and Shops
.
Typed manuscripts for a publishing company.
Medical Audit Clerk
Apr 91 – Apr 92
North Tyneside Health Care, Tyne & Wear.
Production Clerk
Jan 91 – Mar 91
Peter Vassallo Seafoods Ltd., Newcastle upon Tyne.
Trainee Tourist Information Assistant
Jan 90 – Jan 91
Gateshead Metropolitan Borough Council
Supervisor / Instructor
- Community Care Mar 89 Dec 89
Newcastle City Council
 
V
OLUNTARY
Receptionist
(Hatton and the Laing Art Gallery)Aug 03 – Present
Shop Assistant
(Oxfam)1998 01
English Teacher
(N.E. Refugee Service)1996 98
News Reader
(Tyne Sound News)1996 98
Receptionist / Sales Assistant
(William Cowper and Newton Museum)1992
Counsellor
(Coping with Cancer)1989Also selling raffle tickets for various charities.
P
ERSONAL
 Marital Status
:
Single.
Driving licence
:
Full / clean
Languages
: Mother tongue:
English.
Colloquial:
French and German.
Interests / pastimes
:
Member of a Choir, The Arts, sports, healthy living, travelling.References available on request.
 __________________________________________________________________________________________________________ 
 __________________________________________________________________________________________________________ 

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