Benefits Agency, Newcastle upon Tyne
Worked on the front counter, arranging job interviews and programmes for the unemployed (i.e. Jobclubs and Community Action). First point of contact for new claims and all other matters related tojobseekers allowance, new deals for lone parents.
Dealing with enquiries from the public, face to face and on the telephone, mostly concerning benefitenquiries in a very busy job centre.
Providing information and making appointments.
Counselling new claimants.
Helped follow up investigations.
Good customer service skills gained and the ability to defuse aggressive and possible violent situations.
Providing advice on work benefits, job search and employment.
Good business related skills gained: typing, computer literacy, office administration, secretarialservice, presentation skills, numeracy, customer care / contact.Early Career and Contract Summary
Agency Secretarial and Retail Assignments
Apr 92- Nov 93
Various Organisations and Shops
Typed manuscripts for a publishing company.
Medical Audit Clerk
Apr 91 – Apr 92
North Tyneside Health Care, Tyne & Wear.
Jan 91 – Mar 91
Peter Vassallo Seafoods Ltd., Newcastle upon Tyne.
Trainee Tourist Information Assistant
Jan 90 – Jan 91
Gateshead Metropolitan Borough Council
Supervisor / Instructor
- Community Care Mar 89 – Dec 89
Newcastle City Council