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Admin Assistant - Inland Revenue Universal Cv - Resume

Admin Assistant - Inland Revenue Universal Cv - Resume

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Published by Mike Kelley
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Published by: Mike Kelley on May 14, 2009
Copyright:Attribution Non-commercial

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06/15/2009

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_______________________________________________________________________
Joanna Jones
Address Line 1Address Line 2Address Line 3PostcodeTelephone: (1234) 5678910. Mobile: 12345 67890. Email: Joannajones@email.com 
C
USTOMER 
S
ERVICE
/
 
A
DMINISTRATION
/
 
B
USINESS
D
EVELOPMENT
 
Possessing a number of achievements within customer service / administration in the public and private sector.Recent experience gained in dealing with customers and high volumes of administrative workloads and meetingstrict deadlines. Excellent approach to solving problems with a sales ability and a pro-active approach towardsnew sales initiatives, developing new business strategies and ideas. Believing that combining the ability to find
solutions to the customers’ needs with good selling skills consistently achieves
corporate objectives and revenuetargets. Now looking forward to next stage and focusing on the Customer Services Sector.
________________________________________________________________________
A
REAS OF
E
XPERTISE
Customer service
 
Exceeding targets Administration
 
Marketing
/
promotions
 
Computer literacy Business planning
 
Customer focus Staff training / development PurchasingPerformance reviews Budgeting / bookkeeping NegotiatingP.R. / Client consultation Credit control Identifying new marketsSales and after sales initiatives Customer contact / follow up Managing change / growth
P
ROFESSIONAL
E
XPERIENCE
&
 
S
IGNIFICANT
A
CHIEVEMENTS
A
DMIN
A
SSISTANT
 
Feb 03
to date
 
Inland Revenue (Tax Credit), Longbenton, Newcastle upon Tyne
 
Dealing with enquiries from the public, concerning Working Tax Credit and Child Tax Credit benefits bytelephone and letter.Administration: checking and processing customers claim forms, involving significant customer contact.Updating personal information onto the agency's current database system.Helping deal with a significant backlog of over 1 million enquiries.Dealing with complaints.High degree of computer literacy gained.Good public sector business related skills developed: typing, computer literacy, office administration, secretarialservices, presentation, numeracy.
Self Employed: Interior Design and Soft Furnishings (1992 - Present)
A rewarding first career making homes and businesses more beautiful and comfortable.As an interior designer I had the satisfaction of making my own vision a reality. I met interesting people fromvaried backgrounds, discussing and meeting their needs.I optimised a network of interior design resources including the best trade shows, professional associations,publications, etc.Sourced own domestic and corporate business accounts.Maximized media publicity for the business (e.g. photo features in newspapers and magazines).
________________________________________________________________________

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