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Admin Officer (AO) - CIVIL SERVICE CV Resume Sample

Admin Officer (AO) - CIVIL SERVICE CV Resume Sample

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Published by Mike Kelley
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Published by: Mike Kelley on May 14, 2009
Copyright:Attribution Non-commercial

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05/29/2013

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__________________________________________________________________________________________________________
 
Paula Jones
Address Line 1Address Line 2Tyne and WearPost Code
 Telephone:
0191 123456
. Mobile: 07910 123456. Email: paulajones123@email.com 
 
G
RADUATE
/
 
A
DMINISTRATOR
/
 
C
USTOMER
S
ERVICES
 
Excellent organisational and administration skills with experience in dealing with customers and highvolume workloads whilst meeting strict deadlines. Good background experience within counselling andsales, gained within a variety of contract and voluntary positions. Now aspiring to start a newchallenging appointment with a reputable company, preferably in a customer facing and / oradministrative position within the Arts / Environmental / Voluntary sector.
__________________________________________________________________________________________________________
K
EY
S
KILLS AND
E
XPERIENCE
 
.
 
Administration
 
.
 
Customer service
 
.
 
Counselling
 
.
 
Staff training / teaching
 
.
 
The Arts
 
.
 
Reception
 
.
 
Working to strict deadlines
 
.
 
Interdepartmental liaison
 
.
 
Computer literacy
 
.
 
Retail Sales
.
 
Supervision
 
.
 
Spoken French / German
 
E
DUCATION
 
B.A.
(Hons) Social Policy, Social Studies and Ancient History1998
P
ROFESSIONAL
E
XPERIENCE AND
A
CHIEVEMENTS
 
A
DMINISTRATION
O
FFICER 
(AO)
 Jan 04 - Present
 
Retirement Pensions Teleclaims Service, Newcastle upon Tyne
The Government has recently e
stablished “
The Pension Service
, which is part of theDepartment forWork and Pensions.It has been set up to improve the service to pensioners who are planning for theirretirement, no matter how far off it might be.
.
Working out amounts of State Pension and Pension Credits.
.
Providing a face-to-face service if 
the customer’s
business cannot be dealt with over the telephone.
.
Answering questions over the phone, by post and e-mail.
.
Accessing other pension-related entitlements and services.
 
L
OCAL
O
FFICER 
(AO)
 
1995 - 04
 
Benefits Agency (BA), Newcastle upon Tyne
Part of the Benefits Agency’s administration, recovering overpayments of ben
efit that occur when aclaimant is paid an amount of benefit to which he or she is not entitled.
.
Recovering benefit overpayments using a computer database and handling telephone enquiries.
.
Investigated causes including official error by local authorities or by government departments such asDSS, ourselves the Benefits Agency (BA) or the Department for Education and Employment (DfEE),claimant error, fraud, or other causes such as, an overpayment following the death of a claimant or abackdated benefit increase.
.
Rectified problems in liaison with other departments.
__________________________________________________________________________________________________________

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