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Support Systems Admin CV and Resume Sample

Support Systems Admin CV and Resume Sample

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Published by Mike Kelley
Download this FREE Administration resume / CV example template: Please "Save to Favorites".
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Categories:Types, Resumes & CVs
Published by: Mike Kelley on May 14, 2009
Copyright:Attribution Non-commercial

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07/13/2014

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 __________________________________________________________________________________________________________
Paul Jones
 Address Line 1 Address Line 2 NorthamptonshirePost CodeTelephone: 01933 123456. Mobile: 07974 123456. Email:  pauljones123@email.com 
 
S
UPPORT
A
NALYST
/
 
S
YSTEM
A
DMINISTRATOR
/
 
H
ELPDESK
Possessing a broad range of operational and IT support skills and some significant achievements withinCustomer Services / Technical Support. Experience covers having the sole responsibility of supporting allLondon based staff at the National Trust to the high-pressured environment of investment banking.Committed to the team and the business with an excellent commercial approach to solving problems withinbudget, scope, timescales and process limitations. A regular contributor of ideas and solutions for changes tocall centre processes and quality procedures.
________________________________________________________________________
A
REAS OF
E
XPERTISE
.
 
Customer service administration
.
 
Operational management
.
 
Exceeding targets
.
 
Technical support
.
 
Citrix
.
 
Trouble shooting
.
 
Project management
.
 
Customer focus
.
 
Change management
.
 
Problem solving
.
 
Team training / development
.
 
Technical Security
.
 
Identifying customer needs
.
 
Budgetary control
.
 
Team leadership
P
ROFESSIONAL
E
XPERIENCE AND
S
IGNIFICANT
A
CHIEVEMENTS
 
Write Company A Here
N.T.
 
S
UPPORT
A
NALYST
(
 
1
ST
 
&
 
2
ND
 
L
INE
S
UPPORT
)
 
2004
Present
Providing excellent day-to-day support of a desktop environment, 2000 users and 3000 desktops,predominantly based in Europe. Supported over 300 users within the IR department. The IR departmentproduces business critical research information for the trading environment at Goldman Sachs in a varietyof formats from paper based to intranet.
.
 First and second line desktop support for our UK and European staff, ( software, hardware and networks),troubleshooting, administration and support at all levels.
.
 Supported Office 97
2002, business critical applications and in-house software.
. 
Mobile Support Laptops, PDAs, remote connectivity access, ISDN, Secure Dial and Citrix.
. 
Account Management: built effective B2B working relationships with many customers.
. 
Delivered all significant results within deadlines. Working continually and effectively as part of the team.
. 
Major customer project, Rollout of XP to all desktops and laptops.
. 
Purchased desktop equipment, laptops and software.
. 
Documented procedures to be followed by all global support teams.
. 
Software and hardware inventory control.
. 
Monitored and delivered Service Level Agreements (
SLA’s or
KPI's).
Operational Management and Achievements:
- Contributed to strategy formulation and forward planning as a member of the management team.- Liaison with third party service providers and ensuring correct solutions are delivered to pre-assigned budgets
.
- Staff training.
 
- Researched and reviewed existing budgets and presented a more cost effective
 
plans for infrastructure andsupport expenditure.
 
- Persuaded numerous clients to utilise newer networking technologies whilst respecting pre-set budgets thatincreased staff productivity and bottom line profits.
 
_______________________________________________________________________

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