Rehabilitation services

Major Injury Management Service

In the event of a life changing injury such as amputation, multiple fractures or a catastrophic brain injury, QBE recognises that the injured person may require a more intensive and individualised approach to ensure that an optimal recovery can be made and to support an injured person through the process of recovery.
Current research shows that the sooner an injured person returns to work, the more likely they will be to have a successful recovery from their injuries, an approach which is key to the success of the QBE Major Injury Management Service. At the core of the Major Injury Management Service is a focus on facilitating timely access to treatment for injured persons and a return to work focus from the outset. Where a return to work is not possible due to the extent of the injury, the service looks to maximise quality of life and independent living. As with the QBE RIDDOR Minor Injury Management Service (MiMs), this service aims to bring the benefits of rehabilitation to all parties in a cost effective manner and at the earliest time post injury. The service is integrated into the QBE claims handling philosophy, where we work in partnership with the client, advising on the best way forward to manage their employees optimal recovery. Referral into the service can be made via escalation from the RIDDOR MiMs scheme, directly by the policyholder, the claims adjuster or claimant solicitor at any time post injury.

QBE got the guy back to work much quicker, restored self esteem in the work place in a job he could handle - saved 100,000 from damages claim - happy customer, happy employee and smaller claim paid.
Independent Broker, QBE survey 2010.

We have an excellent safety record but in a recent rare incident we were unfortunate to suffer a workplace injury that resulted in serious chemical burns. The support provided by QBE assisted us greatly who made recommendations to aid the recovery process and organised a return to work strategy. We have now seen our employee make a successful return to work inside 6 months, which given the nature and extent of injuries we could not have hoped to achieve without the active involvement of QBE Cape UK, Cape.

Rehabilitation programmes are tailored to the individual and can include: Medical liaison Radiological investigations Physiotherapy Psychological counselling Activities of daily living assessments Vocational assessments and graduated return to work programmes Functional capacity evaluations Gym based rehabilitation.

QBE ensures that all rehabilitation providers have the appropriate professional qualifications, conform to industry body standards and demonstrate a proactive approach to their case management service, with standards being maintained through the agreement of key performance indicators (KPIs) that are regularly audited by our team. For each referral, you will benefit from a dedicated QBE Rehabilitation Team member who will be available to discuss any queries you have regarding progress of the case. Further information If you would like any further information or advice on our rehabilitation service please contact the QBE Rehabilitation Team on +44 (0)20 7105 4000.

For more information on QBE visit: www.QBEeurope.com/rehabilitation or contact your broker.

1144/REHAB/MAJORINJURYMANSERV/JAN2011 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited.