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Data Sheet

Data Sheet

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Published by titi12345

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Published by: titi12345 on Jul 16, 2013
Copyright:Attribution Non-commercial


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is the industry’s first andonly software-based, telephone switchdesigned specifically for Internet Telephonyand multimedia call centers. ThePNX ACD software application enablesthe key functions of a traditional hardware-based, audio-only ACD in theInternet environment.With the PNX ACD, call center agents arenow able to handle and manage Internet callswith traditional tools such as hold, retrieve,transfer and conference. In addition, thePNX ACD provides Internet telephony/PSTN (Public Switched Telephone Network)gateway support for mixed network topolo-gies, integrated firewall functions and CTIinterfaces for integration with existingtelephony environments. The PNX ACDapplication is based on the PNX switchingplatform which provides call processingcapabilities.As more industries incorporate the Internetinto their sales and distribution channels,quality of customer service will become theprime distinguishing factor between compa-nies, and will largely determine competitive-ness in the marketplace.The PNX ACD enhances quality of customerservice because on-line users do not have towait for a call back or abandon Web sitecontent or applications in order to reach arepresentative. The future of enterprisetelephony is here.
PNX ACD Features
Internet Telephone Switch
Call Queuing & Distribution
Hold/Retrieve, Transfer, Conference
Integrated Firewall Functions
Agent & Call Center Management
Web-initiated or Direct Calls
CTI Interfaces
Standards-based H.323/T.120
Internet Telephony/PSTN Gatewaysupport
Key Applications
Internet Commerce- technical support- Web call center- financial services
Next Generation Telcos- IP-based call center
LAN-based Call Centers- Agent voice & data via LAN

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