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Ontario Ombudsman 2012-13 annual report

Ontario Ombudsman 2012-13 annual report

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Ontario Ombudsman Andre Marin's annual report.
Ontario Ombudsman Andre Marin's annual report.

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Published by: jamie_long6959 on Jul 16, 2013
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01/04/2014

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2012-2013
Annual Report
 
1
2012-2013
 Annual Report
July 16, 2013The Honourable Dave LevacSpeakerLegislative AssemblyProvince o OntarioQueen’s ParkDear Mr. Speaker,I am pleased to submit my Annual Report or the period o April 1, 2012 toMarch 31, 2013, pursuant to section 11 o the
Ombudsman Act 
, so that youmay table it beore the Legislative Assembly.Yours truly, 
 Adré Mari
OmbudsmanBell Trinity Square483 Bay Street, 10
th
Floor, South TowerToronto, OntarioM5G 2C9Telephone: 416-586-3300Complaints Line: 1-800-263-1830Fax: 416-586-3485TTY: 1-866-411-4211Website: www.ombudsman.on.caFacebook: Ontario OmbudsmanTwitter: @Ont_Ombudsman
 
 Table o Contents
2
Ofce o the Ombudsman
Ombudsman’s Message
....................................................................................
5
The Multipurpose Ombudsma
......................................................................................
5
The Barometer ....................................................................................................................6The Horsey ........................................................................................................................6The Oil Can .........................................................................................................................6The Saety Valve .................................................................................................................7Our Indoor Voice ................................................................................................................7Special Weapons and Tactics .............................................................................................7Unfnished Business ...........................................................................................................9No Rush or MUSH ...........................................................................................................10 Anybody but the Ombudsman ..................................................................................10Hospital horrors .........................................................................................................12Long-term care lapses ..............................................................................................12Ornge air ambulances – ying out o reach ..............................................................13Give us a “C” – children’s aid societies.....................................................................14OMLET still cooking ..................................................................................................15Closing Thoughts ..............................................................................................................16
 The Year in Review
............................................................................................
17
Beyod Scrutiy: The push or MUSH
.........................................................................
17
“M” Municipalities ..........................................................................................................18“U” Universities ..............................................................................................................18“S” School Boards .........................................................................................................19“H” Hospitals .................................................................................................................19Long-Term Care Homes ...................................................................................................21Children’s Aid Societies ....................................................................................................21Police ................................................................................................................................22
Operatios Oeriew
.....................................................................................................
23
Complaint Trends and Signifcant Cases in 2012-2013 ...................................................24Ministry o the Attorney General ...............................................................................24Ministry o Community Saety and Correctional Services ........................................24Ministry o Community and Social Services .............................................................26Ministry o Children and Youth Services ...................................................................28Ministry o Energy .....................................................................................................29Ministry o Health and Long-Term Care ....................................................................30Ministry o Government Services / Ministry o Health and Long-Term Care ............31Ministry o Natural Resources ...................................................................................32Ministry o Training, Colleges and Universities .........................................................32Ministry o Transportation .........................................................................................33
Traii ad Cosultatio
.............................................................................................
35Commuicatios ad Outreach
...................................................................................
39

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