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Published by: Divyam14 on May 14, 2009
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 Rural BPO – Bridging the Urban Rural IT Divide
Krishna VR MuppavarapuLalatendu Patnaik
June 10, 2006
Authors’ profiles
Krishna V R Muppavarapu
is an Associate Consultant with Satyam Computer ServicesLimited. He is currently working on the GRAMIT initiative being promoted by Satyam.He is an MBA (2003-2005) from SP Jain Institute of Management and Research,(SPJIMR) Mumbai. Prior to MBA, he worked as a Maintenance Engineer for ApolloTyres, Baroda. He holds a bachelor’s degree in Mechanical Engineering from BITS,Pilani (Class of 1997). The author can be contacted atmvr_krishna@yahoo.com 
Lalatendu Patnaik
is a Business Analyst with the Business Process Management (BPM)team of Satyam Computer Services Limited. He is currently working on virtualization of processes related to the HR department. He is an MBA (2003-2005) from Goa Institute of Management (GIM). Prior to MBA, he worked as a Marketing Executive for IMSLearning Resources Pvt Ltd. He holds a B.Com (Hons.) degree from Ravenshaw College,Cuttack. The author can be contacted atlalat1@rediffmail.com 
This paper highlights the hidden opportunities that exist for outsourcing service providersin India. With a reference to bridging the urban and rural IT gap as the ultimate goal, thepaper emphasizes on the concept of a “rural BPO” that will also give the Indian serviceproviders the much needed arbitrage extension.

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