Professional Documents
Culture Documents
19/07/2013
Object
VQ_Panalera
Group
CallsReport
Statistic
Abandon
Entered
Answered
TimeReport AvgAband
TimeToAnswer
TimeToDistrib
TimeToAbandon
Performance %Distrib
%Abandoned
ServiceFactor
15/07/2013
1
3
2
0:00:18
0:00:30
0:00:24
0:00:18
66.67
33.33
33.33
16/07/2013
0
7
7
0:00:00
0:00:45
0:00:24
0:00:00
100.00
0.00
85.71
17/07/2013
0
5
5
0:00:00
0:00:13
0:00:00
0:00:00
100.00
0.00
100.00
18/07/2013
0
10
10
0:00:00
0:00:30
0:00:01
0:00:00
100.00
0.00
100.00
/07/2013 a
19/07/2013
0
7
7
0:00:00
0:00:20
0:00:01
0:00:00
100.00
0.00
100.00