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Information Architecture for the World Wide Web; Designing Large-Scale Web Sites

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The post-Ajaxian Web 2.0 world of wikis, folksonomies, and mashups makes well-planned information architecture even more essential. How do you pre... (More)

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Foreword1
Preface2
PART I
I.Introducing Information Architecture
Chapter 1
CHAPTER 1
Deﬁning Information Architecture1
Tablets, Scrolls, Books, and Libraries
Explaining IA to Others
What Isn’t Information Architecture?
Why Information Architecture Matters
Bringing Our Work to Life
Practicing Information Architecture2
Do We Need Information Architects?
Who’s Qualiﬁed to Practice Information Architecture?
Information Architecture Specialists
Practicing Information Architecture in the Real World
What Lies Ahead
User Needs and Behaviors 3
The “Too-Simple” Information Model
Information Needs
The perfect catch
Indiscriminate driftnetting
I’ve seen you before, Moby Dick
Information-Seeking Behaviors
Learning About Information Needs and Information-Seeking Behaviors
PART II
II.Basic Principles of Information Architecture
The Anatomy of an Information Architecture4
Visualizing Information Architecture
Information Architecture Components
Chapter 5
CHAPTER 5
Organization Systems5
Challenges of Organizing Information
Internal Politics
Organizing Web Sites and Intranets
Organization Schemes
Exact Organization Schemes
Organization Structures
Creating Cohesive Organization Systems
Chapter 6
CHAPTER 6
Labeling Systems 6
Why You Should Care About Labeling
Varieties of Labels
Labels Within Navigation Systems
Designing Labels
General Guidelines
Comparable and competitive sites
Controlled vocabularies and thesauri
Chapter 7
CHAPTER 7
Navigation Systems7
Types of Navigation Systems
Gray Matters
Browser Navigation Features
Building Context
Improving Flexibility
Embedded Navigation Systems
Local Navigation Systems
Contextual Navigation
Supplemental Navigation Systems
Advanced Navigation Approaches
Personalization and Customization
Chapter 8
CHAPTER 8
Search Systems8
Does Your Site Need Search?
Search System Anatomy
Search Is Not an IT Thing
Choosing What to Search
Search Algorithms
Pattern-Matching Algorithms
Query Builders
Natural language processing tools
Presenting Results
Designing the Search Interface
Where to Learn More
Chapter 9
CHAPTER 9
Thesauri, Controlled Vocabularies, and Metadata9
Metadata
Controlled Vocabularies
Technical Lingo
A Thesaurus in Action
Types of Thesauri
Thesaurus Standards
Semantic Relationships
Preferred Terms
Polyhierarchy
PART III
III.Process and Methodology
Chapter 10
CHAPTER 10
Research10
Process Overview
A Research Framework
Context
Introductory Presentations
Information technology meeting
Stakeholder Interviews
Content
Descriptive metadata
Administrative metadata
Competitive benchmarking
Before-and-after benchmarking
Users
Customer-Support Data
Participant Deﬁnition and Recruiting
User Research Sessions
In Defense of Research
Chapter 11
CHAPTER 11
Strategy 11
What Is an Information Architecture Strategy?
Strategies Under Attack
From Research to Strategy
Developing the Strategy
Work Products and Deliverables
Metaphor Exploration
Organizational metaphors
Functional metaphors
Case Studies and Stories
Blueprints and Wireframes
The Strategy Report
The Project Plan
Presentations
Active Inter-Hub Management
Chapter 12
CHAPTER 12
Design and Documentation12
Guidelines for Diagramming an Information Architecture
Communicating Visually
Blueprints
Wireframes
Content Mapping and Inventory
Content Models
Design Collaboration
Web-Based Prototypes
Putting It All Together: Information Architecture Style Guides
PART IV
IV.Information Architecture inPractice
Chapter 13
CHAPTER 13
Education13
Transition in Education
A World of Choice
But Do I Need a Degree?
The State of the Field
Ethical Considerations
Shaping the Future
Chapter 15
CHAPTER 15
Building an Information Architecture Team15
Destructive Acts of Creation
Fast and Slow Layers
Project Versus Program
Buy or Rent
Do We Really Need to Hire Professionals?
The Dream Team
Chapter 16
CHAPTER 16
Tools and Software 16
A Time of Change
Categories in Chaos
Questions to Ask
PART V
V.Information Architecture inthe Organization
Making the Case for Information Architecture17
You Must Sell
• The ROI case for information architecture
The Two Kinds of People in the World
Running the Numbers
Talking to the Reactionaries
Other Case-Making Techniques
Competitive analyses
Comparative analyses
The Information Architecture Value Checklist
A Final Note
Chapter 18
CHAPTER 18
Business Strategy 18
The Origins of Strategy
Deﬁning Business Strategy
Strategic Fit
Exposing Gaps in Business Strategy
One Best Way
Many Good Ways
Understanding Our Elephant
Competitive Advantage
The End of the Beginning
Chapter 19
CHAPTER 19
Information Architecture for the Enterprise 19
Information Architecture, Meet the Enterprise
What’s the Goal of EIA?
Designing an Enterprise Information Architecture
Build single-silo content models
“Telescoped” metadata development
EIA Strategy and Operations
Doing the Work and Paying the Bills
Timing Is Everything: A Phased Rollout
A Framework for Moving Forward
PART VI
VI.Case Studies
MSWeb: An Enterprise Intranet20
Challenges for the User
Challenges for the Information Architect
We Like Taxonomies, Whatever They Are
What’s Next
MSWeb’s Achievement
Chapter 21
CHAPTER 21
evolt.org: An Online Community 21
evolt.org in a Nutshell
Architecting an Online Community
The Participation Economy
Discussion list postings
How Information Architecture Fits In
The “Un-Information Architecture”
APPENDIX
Essential Resources22
AIGA–Experience Design
The Information Architecture Library
Online Journals and Magazines
IA Institute Education
IxDA Education Resources
Human Factors International
IAwiki Degree in IA Page
U.S. News and World Report
University of Texas on Information Architecture
Conferences and Events
IAwiki Deliverables and Artifacts
IAwiki Diagramming Tools
IxDA Resource Library
jjg.net’s Visual Vocabulary
Index

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