72d Medical Group

“Best Care Anywhere”

Patient InformationHandbook

Table of ContentsIntroductionpage 3Patient Bill of Rightspage 3-4Your Responsibilities as a Patientpage 4-5Advance Directivespage 5Dental Servicespage 5-6Diagnostic Imaging Departmentpage 7Special Needs Identification Assignment CoordinationProgram (Formerly known as EFMP)page 7Family Advocacypage 7-8Family Medicinepage 8-9Internal Medicinepage 10Flight Medicine page 10-11General Surgery Clinicpage 11Gynecology Clinicpage 11-12Health and Wellness Center (HAWC)page 12-13Immunization Clinicpage 13Laboratorypage 13-14Mental Health Clinic to include Alcohol page 14-15and Drug Abuse Prevention and Treatment (ADAPT)Nutritional Servicespage 15-16Occupational Medicinepage 16-17Optometry Clinic page 17Orthopedic Clinicpage 17Pediatric Clinicpage 18-19Pharmacypage 19-21Physical Therapypage 21Healthcare Integrationpage 22Public Healthpage 22-23Audiologypage 23TRICAREpage 23-26Women, Infants and Children (WIC)page 26Orthopedic Clinicpage 27Patient Advocatepage 27List of Phone Numberspage 28

Revised May 20072

72d Medical Group Patient Information Handbook

Welcome to the Tinker community and 72d Medical Group. We’re glad that you’reour patient. The Medical Group focuses on providing the highest quality health care toall beneficiaries including active duty personnel, their families, a host of retirees and their family members who reside in the Tinker area and a very large civilian work force. Avariety of services are provided as you will see below.With your selection of TRICARE Prime, we can offer you access to care as well as afull range of wellness and prevention services. We look forward to serving you with the best quality of care and customer service. Please let us know how we can best meet your needs.

Patient Bill of Rights

The 72d Medical Group is dedicated to providing the best possible care to itscustomers and is guided by the statement of the Joint Commission on the Accreditation of Healthcare Organizations on the Rights and Responsibilities in giving care.

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You have the right to considerate, respectful, and informed care.

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You have the right to make decisions regarding your medical care, including the rightto refuse or discontinue treatment, to the extent permitted by law, and to know themedical consequences of such decisions.

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You have the right to treatment that is medically indicated regardless of race, creed,sex, national origin, or sources for payment of care.You have the right to receive appropriate pain assessment and pain management, and toknow that all reports of pain will be taken seriously and responded to by our health care professionals in a quick and caring manner.

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You have the right to formulate advance treatment directives and to expect that thesedirectives will be honored.

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You have the right to know the identity and professional status of individuals providing service to you and know which provider is primarily responsible for your care.

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You have the right to expect your cultural, psychosocial, spiritual and personal valuesare respected.

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You have the right, within the law, to personal and informational privacy.

Revised May 20073