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Table Of Contents

Preface
About the reader
About the author
Acknowledgements
1 The framework background
Change consulting examples
Change process - the Seven Cs
The pocket guide
Consulting environment
The Seven Cs process
Five steps thinking
The rest of the book
Sequence
Step one: Stool
Step two: Trust index
Step four: Push/Pull
Step five: Shadow diamond
Orientation
Desired outcome
Change ladder
Situation viability
Decision makers
Ethos
Contract
Diagnosis
Culture
Stakeholders
Life-cycle risk
Feedback
Managed creativity
Creative blockage
Scanning
Storyboard
Resources
Stream owners
Positics
Methodology
Energy
Engage
System dynamics
Uncertainty
Responsible
Design
Depth
Data map
Consulting performance
Costs
Sustainability
Language
Gravity
Flow
Knowledge transfer
Knowledge management
Diffusion channels
Client's view
Outcome review
Value differentiation
Build
13 The reality
Skills
Inquire (clarify)
Facilitate (create)
Influence (change)
Decision making (confirm)
Reflect (continue)
Coach (close)
Client understanding
Client meetings
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The Seven C's of Consulting

The Seven C's of Consulting

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Published by: Paola Castro de Gómez on Jul 24, 2013
Copyright:Attribution Non-commercial

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09/03/2013

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