"Many countries specially in south east Asia like Malaysia, Indonesia andThailand have put in place regulations with a view to balance the conflicts of interests between modern retail and the traditional retailers and suppliers tomodern retail. We hope to achieve the best interests of the Indian businessthrough sustained efforts in this direction to make Indian retail trulycompetitive with global standards."
– Ajay Shankar, secretary, DIPP, Ministry of Commerce & Industry.
"Retailers must play a wider role in society.The traditional retailer was inmany countries, an active part of the social structure of the neighbourhood.More than just a source of products or services, he was a companion, friend,advisor, source of news etc. Most modern formats do not permit suchpersonalised interaction. However, it is important that we recognise and playour role in maintaining our neighbourhoods, preserving the environment,assisting in municipal planning and development, and playing multiple rolesas good citizens. It’s not just good social behavior, its good business too!." –
Amitabh Taneja, Chairman, IMAGES Group and chief convenor, IRF.
“For retail to be modernized and contribute significantly to the consumptioneconomy of the country, we have to involve the government and the society atlarge as stakeholders in the business. Unlike the IT boom in the eighties whichhappened without government intervention, retail development has to be anintegral part of the state and central governments’ India strategy”.
– B S Nagesh, Chairman, Retailers Association of India and MD, Shoppers StopLimited.
“The need of the hour is to sensitize all our stakeholders to the transformationthat modern retail can bring in to our country. We need to develop acollaborative platform among retailers and other stakeholders that facilitatesfurther growth of the sector. And as retailers, we need to focus on how tobring about market innovations that spur consumption and create aninclusive model that brings more consumers into the fold of modern retail”.
– Kishore Biyani, Chairman, CII Committee on Retail and Founder & CEO, FutureGroup.
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