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OM 0016 - Quality Management

OM 0016 - Quality Management

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Published by MBA HELP

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Dear students get fully solved assignments

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Published by: MBA HELP on Jul 25, 2013
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 Dear students get fully solved assignments
Send your semester & Specialization name to our mail id
-> help.mbaassignments@gmail.com
orcall us at -> 08263069601
Summer 2013Master of Business Administration- MBA Semester 4OM 0016 - Quality ManagementQ1. Write short notes on the Quality planning an element of Quality management.(Set up quality objectives -4 marks; Identify quality requirements- 2 marks; Plan for a QMS
2 marks; Plan forprocess execution- 2 marks) 10 marksAnswer : Set up quality objectives :
Quality objectives may be established to measure the performance of products; processes; customer satisfaction;suppliers; use of resources; and the overall performance and effectiveness of the QMS. Quality objectives may beestablished for all QMS processes.
Examples of quality objectives:Product
reduction in defect rates, PPM’s (defective parts per million), scrap rates, rework; improvement in on
time delivery (see clause 7.1a).
Q2. What are the steps to the Fade QI model?(Focus
3 marks; Analyze
3 marks; Develop- 2 marks; Evaluate-2 marks) 10 marksAnswer : Steps to Fade QI Model :
This is a cyclic process. Once you’ve made a change, you start all over again:
You Evaluate the impact of your change
You Focus down further
You Analyze the problem to find the root cause(s)
Then Develop methods for further improvement
And Execute and Evaluate again
Q3. Quality costs are the costs associated with preventing, evaluating and rectifying defective work. These costsare enormous, running at 20% - 40% of sales. Describe the various quality costs.(Prevention Costs
2 marks; Appraisal Costs
2 marks; Failure Costs -2 marks; Internal Failure Costs
2 marks;External Failure Costs
1 mark; Total Cost of Quality- 1 mark) 10 marksAnswer: Various quality costs :
 1. Prevention Costs :
Generally the most effective way to manage quality costs is to avoid having defects in the first place. It is much lesscostly to prevent a problem from ever happening than it is to find and correct the problem after it has occurred.Prevention costs support activities whose purpose is to reduce the number of defects. Companies employ manytechniques to prevent defects for example statistical process control, quality engineering, training, and a variety of tools from total quality management (TQM).
Q4. Quality culture can be defined as the incorporation of quality in the overall system of an organisation whichleads to a positive internal environment and creation of delighted customers. The essential tool forimplementation of such a culture is a changed mindset at all the levels of management. Explain in brief the Keydrivers for developing quality culture.(Provide quality goals and measurements at all levels; Provide evidence of management leadership; Provide forself-development and empowerment; Provide participation to inspire action; Provide recognition and rewards
 10 marks , i.e. 2 marks each) 10 marksAnswer : Key drivers for developing quality culture :
The foundation o
f any quality improvement is to develop a “quality culture” or mindset within the organization and
integrate it throughout the company. Quality culture starts with leadership that understands and believes theimplications of the systems view and knows the necessity of serving customers in order to succeed.
1. Provide quality goals and measurements at all levels;
Q5. List the checklist of the third criterion” Ability to regulate” of self 
-control in the service sectors.(Job design
6 marks; Changes in job design
2 marks; Handling problems
2 marks) 10 marksAnswer :
A checklist for the third criterion, developed from discussions with personnel in backroom operations of financialservice, is provided below (Shirley and Gryna 1998).
Job Design:
1. Is the process given to personnel capable of meeting standards on quality and quantity of output? Has thiscapability been verified by trial under normal operating conditions?
Q6. Explain the six basic stages of TQM.(Stage 1- 1 mark; Stage 2
1 mark; Stage 3- 2 mark; Stage 4- 2 marks; Stage 5- 2 marks; Stage 6 -2 marks) 10marksAnswer :1. Demonstrate leadership :
Total Quality Management depends on people more than anything else, and people lead or are led, they are notmanaged. Effective TQM depends on effective leadership, and you must provide that leadership. By taking theinitiative, providing an example, and showing the way, you can lead your subordinates and inspire your peers andeven your superiors to follow your example.

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