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NTRODUCTION
Small businesses survive and thrive by being agile.It
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s a skill that has contributed to the reputation of these enterprises as dependable sources of innovation and jobs. Unfortunately, smallbusinesses are not insulated from the impact of aneconomic downturn.Confronted by the current economic recession,businesses of all sizes are exploring ways tostreamline operations without sacrificing quality orlosing market share. Understandably, the mostnotable have been the drastic reductions inpersonnel
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changes that have resulted in immediateand significant ripple effects. However, businesssurvival in a downsized economy also requiresrevised performance strategies in other areasincluding time and information management. As a small business owner, I regard goodinformation as a premium asset because it is criticalfor reliable business intelligence. Unfortunately, thegrowing array of communication media
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onlineand offline
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is creating an atmosphere of chronicinformation overload for everyone. Take, forexample, the deluge of promotional materials.
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