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From the Worlds Highest Mountain-Leadership Lessons

From the Worlds Highest Mountain-Leadership Lessons

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Leadership lessons learned by a business consultant and professional speaker during a trekking expedition through two remote provinces of the Indian Himalayas.
Leadership lessons learned by a business consultant and professional speaker during a trekking expedition through two remote provinces of the Indian Himalayas.

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Published by: Eileen McDargh, CSP, CPAE on May 19, 2009
Copyright:Traditional Copyright: All rights reserved

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05/11/2014

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From the World’s Highest Mountains-Lessons for Leaders
One of Carl Jung’s favorite words was “synchronicity”, that unexplainableconvergence of unplanned events which offer insights and opportunities. When Iagreed to join a trekking expedition through two remote provinces of the IndianHimalayas, I had no way of knowing that this adventure would coincide with the publication of my latest book,
Gifts from the Mountain- Simple Truths for Life’sComplexities.
Ah, synchronicity!One of the benefits of being a continual learner is that we are constantly overtaken by ah-hah moments which serve to not only whack us on the side of the head, butalso hold lessons which can have universal application for anyone in leadership.The following are but some of the principles gleaned as our group drove along thehighest roads in the world and wound up in the regions of Lahual and Spiti whichare often closed to the outside world for seven frozen months. They come fromtrekking with tribesmen herding sheep and goats at elevations up to 16,000 feetand from crossing white water rivers on foot and encountering the Dalia Lama ina remote monastery near the China/Tibet border.
Watch for patterns. Different trees grow at different elevations.
The apple trees of the Kullu Valley could no more have survived at Rohtang Passthen a trout could swim at the North Pole. The natural world allows for adaptation but only to a point. As leaders, we must know where we belong, whatadaptations we can make, and then how to help those around us find the bestmatch for their growth and abilities.Ankit Sood, our wise guide, demonstrated this principle during the trek. As the journey became more difficult, he voiced his concern in such a way that itallowed all of us to gracefully examine our skill levels. Four of our party self-selected to not continue when the trekking became more difficult and demandingon both a physical and emotional level. That’s wisdom and courage on display.Had they continued, it might have caused harm to themselves as well as to the restof the group. Ankit, as our leader, paved the way for that decision yet was also prepared to take them to a lower elevation had they insisted on continuing.A leader gives the follower a chance to evaluate his own performance but is also prepared to make the difficult decision of transferring or terminating an employee.When an employee is not able to do the job at hand, it damages the morale and the
 
  performance of a team if that employee is left to struggle in work that does notmatch competency or innate potential.
Expect the unexpected and deal with it.
Change is one thing. The unexpected adversity or opportunity is something else.Great leaders live in the present moment and make decisions based upon what is before them.. As we climbed higher into Spiti, the Himalayan cold semi-desertregion that has been described as one of the highest, most remote and inhospitable places on the planet, Ankit learned that the Dalia Lama would be teaching at amonastery in the village of Nako. To venture to Nako meant changing plans on adime, jumping through mounds of bureaucratic paperwork, and going throughtime-consuming checkpoints. However the chance to see a world leader in aspecial setting was an unexpected opportunity not to be missed.The same is true in the business world. Had 3M ignored an engineer’s idea that aless-than-sticky glue could be useful, the world would never have known Post-It- Notes™. Had Larry Page and Sergey Brin not paid attention to the unexpectedresponse to their simple search engine methodology, the word “Google” wouldnot have become a common word in our vocabulary.
The more critical the effort, the more teamwork is required.
The rivers of the western Himalayas cascade from melting glaciers. At night,when the glaciers freeze, water level is reduced. The timing of a crossing iscritical as water rises along with the sun. Rocks and debris swirl into tumultuousrapids. Crossing alone can be suicidal. We created a human chain, grasping eachother by wrists (not hands) and alternated smaller team members with larger ones.We succeeded, cold and battered, but safe.How often do we encounter the leader or employee who insists on “going italone” in a critical situation? To ask for help is perceived as a weakness. Yet, it isthe strength of collective brains and maybe even brawn that can produce a better result. Equally important is knowing how to optimize the varying strengths of team members for the best results. The adage of “strength in numbers” bearsconsideration.
Action is the antidote for anxiety.
We made it in time to cross the dangerous river that had already claimed six lives.But other members of our expedition crew were not so lucky. Their pace had beenslowed by rounding up pack horses. In horror we watched these men attempt threetimes to cross, spinning against rapids and almost drowning. There was no choice but to stay on the granite rocks and wait until early morning.
 
 I could see the anxiety in the eyes of our leader. While we hiked ahead to makecamp, he devised a plan. With another team member, he filled a water proof  barrel with food, warmer clothes and a small tent. He hurled a rope to the strandedcrew and together they created a pulley system for retrieving the barrel. Whileeveryone was still concerned, taking action provided some comfort.Hand-wringing never accomplishes anything. Action gives a level of control over what, at face valuable, might seem uncontrollable. A leader helps people take thataction.
Everyone deserves to be welcomed home.
When the stranded crew appeared over the horizon at day break, we cheered, sangand welcomed them “home”. Their faces glowed with a sense that we weren’t justcustomers to serve, managers to follow, but rather individuals who cared for their well-being. They redoubled their efforts to work for us in the days that followed.There’s universality in wanting to be welcomed and cheered. Whether in theremote regions of India or the meeting rooms of Wall Street, employees deserveto feel that someone has seen their effort, their hard work and their long hours.The degree of engagement and retention might increase exponentially if leaderswelcomed them “home”.
Gratitude transcends latitudes
Regardless of nationality or geography, humans everywhere respond toexpressions of gratitude Not only do we seek a place where we are welcomed, butour spirits rise when others let us know that we matter. The more personal theexpression, the deeper is the human connection.While it is customary to pool monies and give a bonus to the trekking crew, our expedition wanted to extend a more intimate thank-you. After all, these men had put our well-being ahead of their own. They paid attention to our personal needs,even found a way to bake a cake at 15,000 feet when they discovered that two of us had birthdays.Our solution was to gift them with personal items we knew could be used bythemselves or their families. My new Timberland boots, thermal jacket and ski hatwent into the box along with my husband’s favorite space-aged parka. Our partyleft gloves, socks, medicines, thermals, and even unopened bags of trail mix and jerky brought from home. We gave money to have everything cleaned andrestored if need be.When gratitude comes from the heart, is personal, unexpected, and out-of-the-ordinary, amazing linkages are created. The gifts demonstrated that we hadobserved their life, their needs, and responded appropriately. Spontaneous

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