In Tough Times-Silence Is NOT Golden
In the face of this severe, take-no-prisoners economic downturn, far too many organizations areresponding in knee-jerk reaction to the thought of holding all but the smallest of meetings.Training budgets are slashed. Employees hunker behind their desk, hoping that no one from HR can find them or else they’re huddled around a PDA, text messaging about possible layoff scenarios, pending mergers, or hiring freezes. Performance? Productivity? I think not. Now more than ever, managers at all levels of the organization need to do that which separatesus from the rest of the animal kingdom: TALK!
(1) In the absence of information, we connect the dots in the most pathological way possible.(2) E-mail works fine for data but when emotions are involved, only face-to-face really carriesthe day(3) There’s a huge benefit when people gather to share ideas, brainstorm new procedures, learnmore about team members, have questions answered, or explore ways to streamline work loads.(4) Smart companies will use this downtime to cross train, to coach for performance and career development, and involve employees in corporate decisions.(5) Diverse perspectives are critical for innovation and these are best gleaned throughconversation.
The organization will have a solid, committed employee base, poised to moveinto front position when the turnaround comes.But this will only happen if TALK becomes the preferred vehicle of communication.
Four Communication strategies to increase your Talk Quotient (TQ).
STRATEGY # 1: CONDUCT A TALKING STICK MEETING
A talking stick meeting allows everyone to hear a wide variety of ideas and inputs because each person who “holds the stick” is assured free speech, no reprisals, no humiliations, and nointerruptions. Many native American tribes used the stick as a way of allowing all voices to beheard.