KEVIN MICHAEL ENGLISH

(347) 688-5383eleetmusic@gmail.com

SUMMARY OF EXPERIENCE

Successful in managing marketing activities and developing new business. Proficient at responding toescalated issues and trouble-shooting customer requests. Skilled in strategic planning and goal setting.Well-developed skills in eliciting information, collecting data and interacting intelligently and graciouslywith people. Demonstrated capabilities in making well organized written and oral presentations.Experienced in training tools and techniques. Adept at making recommendations that will work and achievedesired results when implemented. Capable of working with all levels of management. Conversant withcomputer systems and a host of software packages.

PROFESSIONAL EXPERIENCESOFTWARE HOUSE INTERNATIONAL,

Piscataway, NJ (7/07-Prensent)Brand Manager, (Kingston Technology, Toshiba)Manage, develop and implement product marketing activities to maximize sales of Kingston & Toshiba product lines. Marketing activities to include but not limited to vendor shows, sales conferences, productlaunches and training, intranet updates, other social events.

ISLAND DEF JAM

MUSIC GROUP

(IDJ),

New York, NY (4/06 – 11/08)General Manager, (Sam Scarfo/Gorilla Pimp Records)Managed, developed and implemented market research, brand strategy, advertising and public relationscampaigns for Jay Z's first signed artist. Consulted IDJ, on artist development, management and promotionof recording artist Sam Scarfo. Currently consulting the label on implementation of Social MediaMarketing strategies for Web 2.0.

MANHATTAN CENTER STUDIOS

, New York, NY (8/05 – 02/06)Security Specialist, (Hammerstein Ballroom, Grand Ballroom, and Studio 8 Lounge), Provide in-housesecurity and customer service for all concerts, performances and special events hosted by The ManhattanCanter. Specific duties include crowd control and surveillance, loss prevention, and de-escalation of patronconflict. Serve as a NY licensed Security/Fire guard. Special events include VH-1 Hip-Hop Honors,Dibella/Dash Boxing.

MERCK-MEDCO

, Parsippany, NJ 9/02 – 8/05 (Downsized)Training Supervisor, NJ Call Center, Administered new hire and refresher training for customer servicerepresentatives of a busy call center. Facilitated team-building exercises for supervisors and managers.Coached CSR’s on quality, accuracy, courtesy and efficiency. Assisted co-workers reach departmentalgoals.

NEXTEL COMMUNICATIONS, INC

., East Rutherford, NJ, 12/00 – 9/02Team Lead, Customer Service Assisted a team of 15-customer service representative on escalated customer inquiries. Answered inbound calls pertaining to account maintenance, equipment troubleshooting and billing inquiries.

AT&T WIRELESS SERVICES

, Paramus, NJ, 6/98 - 12/00Customer Care Representative, Help Desk, Answered inbound calls pertaining to account maintenance,equipment troubleshooting and billing inquiries. Participated in AT&T’s Leadership Development Programin preparation for assuming a more responsible lead position in customer care. Research and recommendnew calling plan to increase revenue and customer satisfaction. Participant of AT&T’s LeadershipDevelopment Program. Awarded AT&T’s Circle of Excellence for providing 100% customer satisfaction.