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03 Planning & organisaation

03 Planning & organisaation

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Published by: rode1234 on May 20, 2009
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 Planning,Organisation and  Evaluationof Work 
Advanced Technical Skills – FBA 11InFood & Beverage Service (Theory)Mr J. ZahraRoderick Zammit
10 November 2005
 
ADVANCED TECHNICAL SKILLS THEORY FBA 11
CONTENTS
Page No3.1Introduction.23.2Establishment and Modification of Work Objectives.23.3The Service Sequence.33.4Motivation.33.5Time Management/Constrain43.6Planning43.7Follow up of Planning and Objectives and Achievements 53.8Issue Leading to Alter Objectives53.9Conflicts63.10Diversity73.11Factors Involved and Organisation73.12Factors Involved and Specific Responsibilities73.13Feedback83.14Factor Influenced the Schedule of Work93.15Balanced Organisation93.16Team Work9Bibliography11Appendices
PLANNING, ORGANISATION AND EVALUATION OF WORK 
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ADVANCED TECHNICAL SKILLS THEORY FBA 11
3.1 INTRODUCTION
Restaurants and hotels are coping with the many challenges of this new, fast-pacedmarketplace; they must also be dealing with the unceasing demands of, improved
service, better product quality and more personalised service.
These combineddemands for speedy innovation and more and better performance necessitate ever-increasing levels of co-ordination and communication levels that can only be achievedthrough an well-organised teamwork. Many organisation, therefore are undergoing atransformation to a much more participate, team-oriented cultureHotels and restaurants are realising that they can open a vast array of previouslyuntapped resources and countless creative options by fostering the efforts of employeeworking together.
3.2 ESTABLISHING AND MODIFYING OF WORK OBJECTIVES.Financial Policy
The specific Objectives of a Hotel or restaurant flow from its major aims. They aremore clear-cut, concentrate and Precise than the major aims, and provide thenecessary strong link between the fundamental, major aims of the establishment andits operating budget.
Specific objectives:
Sales volume
 Number of covers
Average spending power 
Gross profit
Payroll
Departmental Profit
 Net Profit
 
Human Resources Policy
Deciding on required numbers, job description and man specifications
Recruitment – selecting suitable employees
Training – to ensure the required levels of skills
Development – identifying potential for long- term career development of suitableemployees
Appraisals
Promotion and increments
Disciplinary action – when required
Termination of employment
Manpower reviewing
PLANNING, ORGANISATION AND EVALUATION OF WORK 
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