Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Save to My Library
Look up keyword
Like this
4Activity
0 of .
Results for:
No results containing your search query
P. 1
04 Cash

04 Cash

Ratings: (0)|Views: 310 |Likes:
Published by rode1234

More info:

Published by: rode1234 on May 20, 2009
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as DOC, PDF, TXT or read online from Scribd
See more
See less

10/07/2010

pdf

text

original

 
Cash & Cash Equivalent Control 
Advanced Technical skills – FBA 11InFood & Beverage Service (Theory)Mr J. ZahraRoderick Zammit
1 December 2005
 
ADVANCED TECHNICAL SKILLS THEORY FBA 11
CONTENTS
Page No3.1Introduction23.2Factors involved in dealing with customers in a polite andhelpful Form23.3Billing Systems 33.4Procedures of Taking Food and Drink Order43.5Procedures for Opening and Operating a Payment Point53.6Procedures in Handling Recording Payments63.7Processing Payments 73.8Refunds83.9Vouchers, Token and Master Accounts83.10Unexpected Situation and Procedures to Tackle them8Bibliography9Appendix
CASH AND CASH EQUIVALENTS OF WORK 
2
 
ADVANCED TECHNICAL SKILLS THEORY FBA 11
3.1 INTRODUCTION
Part of the control of revenue comes from an analysis or summary of daily business ascollated by cashier recording the actual sales of food and drink as taken from waiter’scheck when complete the form is forwarded to the accounts department to bereconciled with the checks received from the kitchen and those from the cashier thiscontrol over the day can show how profitable has been the operation.This information is prepared for management perusal each day to provide details of the customers served, average spend per person, complaints, complimentary, etc
3.2
FACTORS INVOLVED IN DEALING WITH CUSTOMERS IN APOLITE AND HELPFUL FORM.
Customers feel at home
Always address customers with sir or Madam unless further instruction aregiven by the guest
Always try to anticipate unexpressed need of the guests
Initial Phrases of greeting will be in the local language, or may be in theguests, speaking first.
When guest approach, team members immediately acknowledge them witheye contact and smile, even if they are performing another task, or if a queueexists.
You can have certain complaints because people think they have been over charged or two expensive. In this situation try to explain them why is thatmaybe because it is a company policy or maybe there was an error.
On your work you can encounter situations when you have credit cards thatare expired or limit is exceeded, you ask the customer if he has any other cardor cash. If not take his personal details like passport number and his credit cardtill he brings the money back.
CASH AND CASH EQUIVALENTS OF WORK 
3

Activity (4)

You've already reviewed this. Edit your review.
1 thousand reads
1 hundred reads
V. Payno liked this

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->