ADVANCED TECHNICAL SKILLS THEORY FBA 11
Part of the control of revenue comes from an analysis or summary of daily business ascollated by cashier recording the actual sales of food and drink as taken from waiter’scheck when complete the form is forwarded to the accounts department to bereconciled with the checks received from the kitchen and those from the cashier thiscontrol over the day can show how profitable has been the operation.This information is prepared for management perusal each day to provide details of the customers served, average spend per person, complaints, complimentary, etc
FACTORS INVOLVED IN DEALING WITH CUSTOMERS IN APOLITE AND HELPFUL FORM.
Customers feel at home
Always address customers with sir or Madam unless further instruction aregiven by the guest
Always try to anticipate unexpressed need of the guests
Initial Phrases of greeting will be in the local language, or may be in theguests, speaking first.
When guest approach, team members immediately acknowledge them witheye contact and smile, even if they are performing another task, or if a queueexists.
You can have certain complaints because people think they have been over charged or two expensive. In this situation try to explain them why is thatmaybe because it is a company policy or maybe there was an error.
On your work you can encounter situations when you have credit cards thatare expired or limit is exceeded, you ask the customer if he has any other cardor cash. If not take his personal details like passport number and his credit cardtill he brings the money back.
CASH AND CASH EQUIVALENTS OF WORK