Description

As the ITIL framework has been undergoing its transformation, much has been reported in the IT trade media about the implications of changes to ITIL.

ITIL’s Chief Architect, Sharon Taylor has authored this whitepaper to help the ITSM community understand the changes to ITIL and how the new version, launched on May 30th 2007, provides major benefits to existing ITIL practitioners, and those considering adopting ITIL.