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Axios Systems: ITIL v3 - The Future Is Here

Axios Systems: ITIL v3 - The Future Is Here

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Published by AxiosSystems
As the ITIL framework has been undergoing its transformation, much has been reported in the IT trade media about the implications of changes to ITIL.

ITIL’s Chief Architect, Sharon Taylor has authored this whitepaper to help the ITSM community understand the changes to ITIL and how the new version, launched on May 30th 2007, provides major benefits to existing ITIL practitioners, and those considering adopting ITIL.
As the ITIL framework has been undergoing its transformation, much has been reported in the IT trade media about the implications of changes to ITIL.

ITIL’s Chief Architect, Sharon Taylor has authored this whitepaper to help the ITSM community understand the changes to ITIL and how the new version, launched on May 30th 2007, provides major benefits to existing ITIL practitioners, and those considering adopting ITIL.

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Published by: AxiosSystems on May 20, 2009
Copyright:Attribution Non-commercial

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10/30/2012

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ITIL® V3
- The Future Is Here
 
 
ITIL® V3 – The Future Is Here
version 1.0.0
Page 2
 
of 18
Copyright Notice
 © Copyright Axios Systems 2007. The information, which is contained in thisdocument, is the property of Axios Systems. The contents of the document mustnot be reproduced or disclosed wholly or in part or used for purposes otherthan that for which it is supplied without the prior written permission of AxiosSystems.
 
 
ITIL® V3 – The Future Is Here
version 1.0.0
Page 3
 
of 18
Contents
 
Introduction.............................................................................................................4
 
ITIL® Service Management Practices...................................................................4
 
V3 Format ................................................................................................................5
 
Complementary Guidance:..................................................................................7
 
ITIL Live..................................................................................................................8
 
ITIL Qualifications....................................................................................................9
 
What’s Different in V3?.........................................................................................10
 
Benefits of Adopting ITIL.......................................................................................12
 
ITIL Service Management Practices and Vendors............................................13
 
ITIL Practices and Automation.............................................................................15
 
assyst
by Axios Systems.................................................................................16
 
About the Author..................................................................................................17
 

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