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Optimisation - Honesty Code of Practice

Optimisation - Honesty Code of Practice

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Published by: apriliaguydocs on Jul 31, 2013
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HONESTY CODE OF PRACTICE
Please ensure that you familiarise yourself with the detail of this. The following honesty code of practice has been designed to protect you from beingblamed for doing something dishonest. We feel that it is our responsibility to pointout what is considered dishonest in Woolworths. This will ensure that you do notunknowingly do anything dishonest.
PLEASE NOTE: THESE REGULATIONS ARE HERE TO PROTECT YOU!
CLOCKING FOR YOUR SHIFT
DON’T
Clock for another employee
WHY?
It is a breach of company policy and will be treated as the same severityas fraud, immediate disciplinary action will be taken
DON’T
Forget to clock with your swipe card
WHY?
 This can be perceived as being dishonest, and you may not be paidaccurately.
 ACTIONS TO AVOID
DON’T
Walk into the store with packages (i.e. returns and exchanges) withoutfollowing the correct in-store parcel check in procedures.
WHY?
 You cannot be blamed for placing merchandise that you have not paidfor into the parcel.
DON’T
Go to the sales floor without a supervisor/member of management beingpresent.
WHY?
 To protect you. If something goes missing or is stolen you cannot beblamed.
DON’T
Leave your locker unlocked.
WHY?
 The company is not responsible for any contents stored in the locker. If your locker is locked, there is less temptation for someone to steal yourbelongings.
DON’T
Keep money on your person when operating a till or authorising at tills. 
WHY?
 To ensure that you cannot be held responsible for any money missingfrom tills.
DON’T
Serve friends and family personally.
 
WHY?
So that you cannot be blamed for under-ringing goods for your friendsand family, nor that money has been given out of the till.
DON’T
 Take more than your set tea and lunch breaks.
WHY?
 Your line manager has planned for someone to cover for you while yougo to tea and lunch. If you take longer other colleagues will be affected.
DON’T
‘Put away’ stock under counters for any personal reasons.
WHY?
It could be suspicious. . It compromises stock accuracy, which in turncauses shrinkage.
DON’T
Use company phones without permission.
WHY?
 The company is responsible for paying the telephone account. Telephones should therefore be used for company business only, unlessthere are personal emergencies.
DON’T
Use / answer your cell phone on the sales floor unless you areauthorised to do so.
WHY?
Not only does this impact on productivity, but it could also appearsuspicious and can result in poor customer service.
DON’T
Use company property (equipment, office supplies etc.) for private use
WHY?
 This impacts negatively on company profitability
DON’T
Open till drawer to tidy or open change without following the correctauthorisation procedure (all no sales signed and annotated on the auditroll) and under the required supervision. (This does not apply to MATRAtills which do not have a audit roll)
DON’T
Fiddle with the contents of the till drawer while not serving a customer. 
WHY?
If money goes missing from the till you are operating, an unauthorised“No sale” on the till roll may look suspicious.
WHEN MAKING A STAFF PURCHASE
DON’T
Keep your discount card in your handbag or in your store uniform duringthe day.
DON’T
 Take the card home with you at night.
WHY?
 To protect you. You cannot be blamed for entering additional amountsonto your card.
DON’T
Purchase anything without a member of Management, Supervisor or a
 
Pay point Controller being present.
WHY?
 There can be no accusation that employees have a secret understandingbetween them to do something dishonest.
DON’T
 Take the parcel to the trolley without following the agreed parcel sign inprocess within the store (parcels are to be authorised bysecurity/management and/or PPC’s)
WHY?
 This is to protect you. It confirms that Management or someone in amandated supervisory/security capacity has witnessed the sale.Management reserves the right to inspect the purchases for accuracyand security reasons.
DON’T
Keep food on your person or in your locker.
WHY?
So that you will not be looked upon with suspicion if food is stolen fromthe food market. When you make a food purchase it must be signed tothis effect and taken directly to the dining room or placed in the purchasecage to be secured until the end of your shift.
DON’T
Obtain a refund for yourself, without having your discount card adjusted.
WHY?
If the amount which is refunded is not deducted from your purchases,you will obtain more discount than you entitled to.
DON’T
 Take your discount card to another store, or enter a purchase made atanother store by yourself.
WHY?
It would look suspicious if you took your discount card out of the store.
DON’T
Have purchases made by friends or relatives entered on your discountcard.
WHY?
Discount is available to you and your immediate family (husband, wifeand dependent children) and not to friends and other relatives.
DON’T
Borrow merchandise. Rather buy merchandise and if it is unsuitable youcan obtain a refund.
WHY?
 This is unauthorised possession of company property and could lead todismissal and prosecution.
DON’T
Have purchases bought with gift vouchers entered on your discount card. This does not apply if you received the gift voucher as a gift.
WHY?
 You receive discount when you purchase gift vouchers (double discountsare not permitted).
DON’T
Obtain a cash refund for goods purchased on instalment.
WHY?
 This is equivalent to an interest free loan, and is therefore dishonest.
DON’T
Return merchandise in other stores without proof of purchase.

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