IntelliSoft-NG

UCSG -iNG
 UCSG-iNG Convergence

UCSG-iNG
Google Talk

LAN

SIP
Phone
Internet
PSTN
PSTN

SIP
Soft
Phone

PSTN
SIP Phone
Google Talk
SIP Soft Phone
 Key Features
• Remote Office Support
• Conference
• IVR
• Voice Mail retrieval from web or from any extension
• Call Transfer Blind/Attended
• Call Forward always/no answer/busy
• Call Parking
• Call hold
• DND
• Call Waiting
• Click to Call
• Multi Server Scalable Solution
• CDR (Call detailed Recording)
• Rate Limiter and Source Limiter for preventing DOS and DDOS attack
to server or to any registered end point.
 Remote Office Support
UCSG-iNG

Branch GTalk
PSTN Office 1

PSTN
Phone Head office PSTN Phone
IP Phone

Soft Client

Soft
Clien
t
IP Phone
GTalk Internet

Other Service Branch GTalk

SOHO Provider Office 2

IP Phone
PSTN Phone

Soft Client
Remote Worker
 Conference

SIP

Calling to 1234

Allowed for
Calling to
conference
Calling to 1234
Conferenc
1234 e
Room Allowed for
Allowed for conference conference
PSTN Allowed for conference
Calling to
1234
Gtalk

Soft Phone
 Voice Mail

9000 UCSG/UCSS-iNG 7001 9001

Now 9000 can record
the voice message Calling to 7001

7001 has not answered

Stella
Pam
9000 hears beep

 Conference
 IVR ##81 followed by
Voice Mail retrieval from web or
#password

from any extension
 Call Transfer Blind/Attended
 Call Forward always/no
answer/busy
 Call Parking


Call hold
DND
#82 followed by mailbox no.
 Call Waiting and password
 Click to Call
 Multi Server Scalable Solution
 CDR (Call detailed Recording)
 Blind Call Transfer

9000 7000 9001 7001

Calling to 7000
Betty
Talking
Stella Transferring to 9001
(CT9001)
George
 Conference
9000 and 9001 is Talking
 IVR
 Voice Mail retrieval from web or
from any extension
Transferring to 7001


Call Transfer Blind/Attended
Call Forward always/no
(*847001)
answer/busy
 Call Parking
 Call hold 9000 and 7001 are Talking
 DND Pam
 Call Waiting
 Click to Call
 Multi Server Scalable Solution
 CDR (Call detailed Recording)
 Attendant Call Transfer

9000 9001 7001

Calling to 9001 George
9000 and 9001 is Talking

Stella Transferring to 7001(*857001)

9000 is on hold 9001 is Talking with
7001
9000 and 7001 are Talking
 Conference 9001 has hanged up
 IVR 9001 has hanged up
 Voice Mail retrieval from web or

from any extension
Call Transfer Blind/Attended
Pam
 Call Forward always/no
answer/busy
 Call Parking
 Call hold
 DND
 Call Waiting
 Click to Call
 Multi Server Scalable Solution
 CDR (Call detailed Recording)
 Call Forward Immediately

UCSG/UCSS-iNG 7000 7001

9000
(*727001)CFIM is
Set on7001 for 7000 Betty

Stella Call is going to 7000 but forwarding to7001

Pa
9000 and 7001 are talking
m
 Conference
 IVR
 Voice Mail retrieval from web or
from any extension
 Call Transfer Blind/Attended
 Call Forward always/no
answer/busy
 Call Parking
 Call hold
 DND
 Call Waiting
 Click to Call
 Multi Server Scalable Solution
 CDR (Call detailed Recording)
 Call Forward On Busy State

9000 UCSG/UCSS-iNG 7000 7001 9001

(*747001)CFBS is
Set on 9001 for 7000

7000 Calling to 7001

7000and 7001 are talking

9000 calling to 7000 but forwarded to 9001

 Conference
 IVR
 Voice Mail retrieval from web or
from any extension 9000 and 9001 are talking
 Call Transfer Blind/Attended
 Call Forward always/no
answer/busy
 Call Parking
 Call hold
 DND
 Call Waiting
 Click to Call
 Multi Server Scalable Solution
 CDR (Call detailed Recording)
 Call Parking

9000 7000 9009(conference

UCSG/UCSS-iNG
room)
9000Calling to 7000
Talking
Betty
Stella Call is on hold (PK) Call has Parked

701(Call has retrieved)

 Conference
 IVR
 Voice Mail retrieval from web or
from any extension


Call Transfer Blind/Attended
Call Forward always/no
9000 and 7001 are Talking
answer/busy
 Call Parking
 Call hold
 DND
 Call Waiting
 Click to Call
 Multi Server Scalable Solution
 CDR (Call detailed Recording)
 DO NOT DISTURB

9000
UCSG/UCSS-iNG 7000

*78(DND is enabled)

7000 is calling to 9000

Stella
Call will be failed to connect 9000

 Conference Pam
 IVR
 Voice Mail retrieval from web or
from any extension
 Call Transfer Blind/Attended
 Call Forward always/no
answer/busy
 Call Parking
 Call hold
 DND
 Call Waiting
 Click to Call
 Multi Server Scalable Solution
 CDR (Call detailed Recording)
 Call Waiting

9000
UCSG/UCSS-iNG 7000 9001
*70(Call waiting enabled)

7000 is calling to 9000

Stella 9000 and 7000are talking

9001 is calling to 9000 Betty

 Conference
 IVR
 Voice Mail retrieval from web or
from any extension
 Call Transfer Blind/Attended
 Call Forward always/no
answer/busy Call is going on another line George
 Call Parking
 Call hold
 DND
 Call Waiting
 Click to Call
 Remote Office Support
 Multi Server Scalable Solution
 CDR (Call detailed Recording)
 Multi Server Scalable Solution
UCSG-iNG NAT UCSG-iNG

BYE
INVITE

BYE 100 Trying BYE

INVITE 180 Ringing 200 OK
Head Office 200 OK Small Branch Office
100 Trying 180 Ringing INVITE
180 Ringing
200 OK

ACK

Alice Bob
Alice Calls Bob RTP Voice
Hello.
 Conference
 IVR
 Voice Mail retrieval from web or
from any extension
 Call Transfer Blind/Attended Thanks. Bye.
 Call Forward always/no
answer/busy
 Call Parking
 Call hold
 DND
 Call Waiting
 Click to Call
 Multi Server Scalable Solution
 CDR (Call detailed Recording)
 DOS & DDOS
Identify the attack source and barred that calls

UCSG/UCSS-iNG

Flood calls

Legitimatamate call is allowed to go

Alice and Bob are talking Bob

Alice

•iNG-Server detects flood and goes into

verification mode.
•By verifying source and identifying machine
calls, attack is prevented and false positives
eliminated.
 Rate Limiter And Source limiter
• Rate limiter ensures that number of packets reach to application should be
less then application can handle efficiently. And source limiter monitor
every end points and limit each end point to send only required packets to
server or to user.
• Rate limiter and source limiter prevent and report the DOS & DDOS attack
where attacker send the packets from one IP or by continuously changing
it’s identity( From different IP addresses hence difficult to identify) to server
or to any user with the intention of exhausting server resources which lead
to service available to the Users.
Server is under DDOS Attack

Both calls
During the DDOS Attackcompleted
Bob calls to Alilce and
John calls to his Bos
Register
 Performance Numbers of UCSG-
•
•
Sip Users
Gtalk Users
iNG
1000
1000
• PSTN Users 100*
• SIP Calls 50 Simultaneous Calls
• Gtalk Calls 50 Simultaneous Calls
• PSTN Calls 5 Simultaneous Calls
• Voice Mail 4000 Hr
• Conference 10 Users
• Worst Case VQ
– RTP Delay – 5ms
– RTP Jitter – 15ms
– RTP Packet loss – 4%

Note: This depends on the

internet speed
 Performance Numbers of UCSG-
•IMLOG iNG
• 30 days
• On the Fly • 100 Hr
Recording/Monitorin
g • 10/100 Mbps
• Link Speed