ITIL - A certification gaining popularity by the day!
Information Technology Infrastructure Library (ITIL) is the most widely acceptedcertification for IT Service Management in the world. ITIL is a set of theories andstrategies for managing information technology infrastructure, development andoperations.ITILis considered as the best practice in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group.ITIL has been developed by Central Computer and Telecommunication Agency (CCTA),as a framework for efficient and financially reliable use of IT resources. ITIL provides best practices supported by quality services from a wide range of service providers,training agencies and professional qualifications.ITIL consists of a series of modules giving guidance on the provision of quality ITservices, and on the accommodation and environmental services needed to support IT.ITIL has been developed in recognition of organizations growing dependence on IT andrepresent best practices for IT Service Management.
1.Service Strategy (SS)2.Service Design (SD)3.Service Transition (ST)4.Service Operation (SO)5.Continual Service Improvement (CSI)
are managed by ITIL Certification Management Board (ICMB).There are three main levels on the ITIL Certification Path; Foundation, Practitioner andManager Level. To pass exams on each level it is necessary to prepare throughspecialized ITIL courseware which are provided by a variety of vendors, both throughinstructors and online. For Practitioner and Master Level Certification, it is preferred thatone possesses some work experience in the ITIL environment. Else it might be difficult tounderstand how ITIL processes work and succeeding in the final exams will be veryhectic and difficult.