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Usman Zouque
E-Mail: usman.zouque@gmail.com
http://www.linkedin.com/pub/b/727/54a
Mobile: +92-0321-5881307, +92-0312-5202727, +92-0300-6387124
Postal Address: House #31/F-21 (CB-958), Cantt View colony, Osama masjid street, Misrial Road,
Rawalpindi Cantt. PAKISTAN
Summary
I have 4 years of experience in GSM including Core Network & BSS. More than 2 years of experience
in Core Network as a Technical Support Engineer OSS/BSS Department.

\u2022 Experience with configuration and troubleshooting of TEKELEC STP
\u2022 Experience with data center and mission critical network management.
\u2022 Experience with configuration and management of standard network protocols SS7 & SIGTRAN.
\u2022 Excellent troubleshooting and creative problem solving abilities.

ObjectivesTo work in a competitive and challenging work environment to contribute the best of my ability towards the
growth and development of a progressive Company fully utilizing my interpersonal and academic skills to
pursue a challenging and rewarding career.
Qualities

\u2022 Quick learner with good grasping capabilities and troubleshooting skills.
\u2022 Capable of doing mental & physical field works.
\u2022Ability to work independently & with team.

\u2022 Capable of picking new technologies with minimum learning curve.
Academics

CASE (Center for Advanced Studies in Engineering), Islamabad, PAKISTAN
MSC Computer Engineering (Session 2008 \u2013 Expected In 2011)
Bahauddin Zakariya University, Multan. PAKISTAN (BZU)

Master Of Computer Science.(Session 2002 - 2004)
Bahauddin Zakariya University, Multan. PAKISTAN (BZU)
Bsc (Computer Science) (Session 2000 - 2002)
Army Public Degree College, Multan Cantt. (APDC)
FSC (Pre Engineering) (Session 1998 - 2000)
F.G Boys Public School, Multan Cantt. (FGBPS)
Matric (Science) (Session 1996 - 1998)
Working
Experiences
(4 Years)
Professional Experience
CURRENT EMPLOYER
Company Profile:
(June 2007 to Till Now )
Alkan Telecom Islamabad, Pakistan a turnkey solution service provider using satellites and
broadband also specialized in distance learning solutions. Its URL:www.alkan teleco m.co m
Job Title:Technical Support Engineer (Mobilink, ZONG and PTCL project)
Vendors: TEKELEC, HARRIS
Working
Experiences
(4 Years)
Currently I am working in Alkan Telecom as Technical Support Engineer OSS/BSS departmentin
core network on Mobilink, ZONG and PTCL Project, Working on TEKELEC STP, IAS, TekMedia Switch
and NetBoss.

\u2022 Work experience in the Core network side, directly/indirectly HLR related (Eg.HLR/VLR/MSC/SMSC
Etc.)
\u2022 Excellent understanding of IPv4 (TCP/IP) networking including common transport protocols such as
TCP, UDP and SCTP.
\u2022 Good Exposure in Telecom Signaling Stacks with SIGTRAN and SS7 (Signaling System No. 7) and
SIGTRAN architecture
\u2022 Implement M3UA SIGTRAN protocol for PTCL.
\u2022 Using Standard tools Ethereal, putty, Wirshark and ProComm Utilities.
\u2022 Have Knowledge of SS7, OSI, TCP/IP Protocol Stacks and SIGTRAN and SIP telephony signaling
protocols.

\u2022 Familiarity with IP, (SIP, SCCP, MGCP, H.323), and UNIX, Linux and Solaris 10.
\u2022 Highly Motivated, strong commitment to finishing job on hand within scheduled time and a hard

worker.
\u2022 Testing new features provided by TEKELEC for Mobile core NSS departments upon there project
requirements.
\u2022 On site Support, Troubleshooting of MTP links, SS7 networks and routing configurations
\u2022 Handling of all the critical, major, minor alarms and upgrading with the coordination of TEKELEC
Support Team
\u2022 Customer Service Request Handling with TEKELEC support.
\u2022 Consultation Support.
\u2022 Emergency Support Handling
\u2022 Analyze, troubleshoot network, Trouble isolation, repair & provide network support for Eagle STP
& NetBoss (Hariss).
\u2022 Execute the database creation and management procedures.
\u2022 Location and use of information in the EAGLE STP user\u2019s documentation set.
\u2022 Perform health checks for Eagle STP.
\u2022 Perform software and hardware upgrades for Eagle STP.
\u2022 Full Support on-call 24x7 for system outages or scheduled maintenance.
\u2022 Maintain the NetBoss system.
\u2022 Manage and operate Harris (NetBoss).
\u2022 Perform software upgrades on the NetBoss
\u2022 Technical support for Tekelec's Integrated Application Solutions (IAS) realtime monitoring software
and hardware platform
\u2022 Provides consultation and negotiation to Customers to ensure resolution to issues related toTek e l e c
products as well as their implementation and application in their SS7 and IP network.
\u2022 Participating in monthly or weekly CSR conference calls, managing of outage situations.
\u2022 Providing troubleshooting and resolution of hardware and software issues in a timely manner

according the SLA (Service Level Agreements).

\u2022 Providing consultation and technical support for Tekelec products : Eagle5 ISS & TekServer (EPAP) to
Customers relating the product and its application within the user\u2019s network.
\u2022 Providing professional services and local support Integration and Migrating of 2 TEKELEC STP
nodes.
\u2022 Technical discussions and participation to different cross department projects : SS7 & SIGTRAN.
\u2022 Ensuring QoS within the SLA throughout the support life cycle for all Customers.
\u2022 NetBoss Adminstration in PTCL.
\u2022 EPAP(Eagle Provisioning Application Processor) Adminstration in PTCL for MNP(Mobile Number
Portability).
\u2022 IMF survey of installation in MOBILINK PAKISTAN
\u2022 Configured V3600 Motorola modem for connecting two TEKELEC STP.
\u2022 Inventory survey of TEKELEC hardware in MOBILINK Lahore, PAKISTAN.
\u2022 Collaborative team player.

PREVIOUS EMPLOYERS
NASCOM CONSTRUCTION (Pvt.) Ltd ( GSM Rollout Company in Lahore, PAKISTAN)
Job Title : TELECOM ENGINEER
( Nov 2005 to June 2007)
PAKTEL Project:
Working for GSM Phase-3 and Phase-4 at NASCOM.
Responsibilities:
\u2022 \u0399nstallation supervising \u2022 \u0399nstallation Planning for a complete GSM sites \u2022 Making BOQs \u2022
Commissioning\u2022 Sweep Test (VSWR,RL & DTF)\u2022 Power Test\u2022 BERT (Bit Error Rate Test)\u2022 LOS
Survey
ZTE Equipment Experience:
\u2022Hands on experience of ZXG-10, ZXDU300, \u2022Troubleshooting of BTS Alarms on TRM including STA,
ACT, MOD, etc\u2022 Designing of Battery Bank.
ERICSSON Mini Link
\u2022 E1 configuration \u2022 Clear and through Media \u2022 Connector Configuration
ALCATEL Microwave Link:
\u2022 Commissioning of Link \u2022E1 configuration
Professional Internship In National Telecommunication Corporation
Company Profile:
(July 2005 to Sept 2005)
National Telecommunication Corporation Govt. Corporation providing services of Telephone, Data, Internet,
Intranet and web hosting:
Learn About:
Optical Fiber System, SDH (Synchronous Digital Hierarchy), Modules of SDH, SDH Software and Worked
in LAN/WAN environment.
Indus Dolphin (Pvt.) Ltd., is Internet Service Providers (ISP)
Job Title:
Network Engineer
(December 2004 February 2005)
Company Profile:
Indus Dolphin (Pvt.) Ltd., is Internet Service Providers (ISP) of Pakistan
Responsibilities:
\u2022 Monitor Servers on Sun SPARC Machine (Solaris 5.8) \u2022 Monitor Servers on Linux (Red Hat 9) \u2022To
monitor all the servers such as BIND, Squid, Apache, and RADIUS.
Working Environment:
\u2022Cisco Routers\u2022 Switches and Hubs for Local Network. \u2022Linux Machines for Squid
Professional Internship In PAKNET Limited (Internet service Provider)
(July2004 to October 2004)
Company Profile:
Paknet is the largest data communication service provider in the country
Learn About:
Learned to work in Solaris system, Installation of Sun Solaris in Intel/SPARC Machine
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