letter from the president

great deals for wheels

Providing you with great customer service is great for our business

Wish you had a new car? We can help your wish come true.
Alliant has great auto loan rates to help members realize their dreams of owning a new car.

Our NEW vehicle rate

I came across an article a few months back in which a prominent bank stock analyst praised the poor service he received from a major bank. Thats right! He applauded the bank for treating him and other customers badly! The analyst, frustrated by the service failures he repeatedly experienced with the bank, reported David W. Mooney that he had moved his own account to another bank. NeverPresident/CEO theless, he recommended his former banks stock to investors, explaining that prots for shareholders are enhanced when a bank doesnt squander money to provide great customer service. Spending time solving problems with people is not selling product, it is wasting time, he reasoned. These days, many people are dissatised with their bank. Yet, because they mistakenly assume that its a tough chore to switch their accounts from one nancial institution to another, they stay with their bank. This customer inertia enables some banks to get away with substandard service, at least in the short-run. But sacricing service for short-term prots is myopic and corrosive. There is abundant research linking great customer service to customer loyalty, repeat purchase, revenue and protability. Indeed, the analysts own decision to switch banks contradicts his assertion that poor service is great for business. At Alliant, we understand that delivering a high quality experience supports our longterm competitive and nancial performance. But we have another, more important motivation: as owners of a nancial cooperative, you and all our members deserve great service, just as you deserve superior nancial value. That is why were constantly working to: a) understand members needs, preferences and pain points, b) enhance the functionality, ease of use, reliability and security of our online and mobile banking services, c) review and improve service processes, and d) recruit and develop engaged and effective employees. We know that we dont always get it right that members sometimes experience failures or frustration. But were committed to providing great member service. We dont think that solving members problems is a waste of time we see it as a fundamental part of our mission.

(as low as)

Our USED vehicle rate

(as low as)

1.49

APR

1.74

connections
www.alliantcreditunion.org the newsletter for Alliant Credit Union members June 2013

APR1

contents
1 What makes credit unions better

Put yourself in the drivers seat. Apply for an Alliant loan and get preapproved. Then when you go to buy your wheels, you can negotiate your best price, condent you have great nancing in place.
1 APR = Annual Percentage Rate. Alliant rates as of 06/03/2013 as low as 1.49% APR for a new vehicle and 1.74% APR for a used vehicle. Rates include automatic payment option. Rates are 0.4% higher without automatic payment option. Loan approval, APR and downpayment required based on payment method, creditworthiness, collateral and ability to repay. Rates, terms and conditions are subject to change. Terms up to 84 months available. Add 1% for a term over 72 months. Refinancing of existing Alliant Credit Union loans and loans from other lenders is available. Call 800-328-1935 and press 5, then 2, to ask an Alliant loan consultant for details. Applicant must be an Alliant member to apply. Please visit ww.alliantcreditunion.org for details regarding Alliant membership eligibility requirements. Borrowing at a rate of 1.49% APR for 72 months equals 72 payments of $14.53 per $1,000 borrowed. Borrowing at a rate of 1.74% APR for 72 months equals 72 payments of $14.64 per $1,000 borrowed.

for you than banks?

2 Is a rollover right for you? 3 Life is easier with Alliants VISA

What makes credit unions better for you than banks?

You and 96 million Americans (including 277,000 Alliant members) can enjoy great rates on savings and loans because you belong to a credit union, a not-for-profit nancial institution organized to help members achieve and maintain their financial well-being. Credit unions are not-for-profit cooperatives owned and operated for the benet of members, such as you. In a credit union, all income after expenses is distributed to its members (with a portion maintained in capital reserves to preserve the institutions safety and soundness). In fact, a credit unions mission is to maximize the returns to its members through high savings dividends, low loan rates and low fees. In short, while banks make money from their customers, credit unions (such as Alliant) make money for their members. Although credit unions pay payroll taxes, sales taxes and property taxes, they have been exempt from federal incomes taxes since 1937. This exemption is a result of our cooperative, not-for-profit model and enables credit unions to maintain the economic wherewithal they need to provide nancial advantages for members. But will this exemption survive given todays tax-reformminded Congress and all that has been going on in the nancial services industry in the last several years? If you want to learn more about the credit union tax exemption and help preserve it, then visit DontTaxMyCreditUnion.org. Its a website created by the Credit Union National Association, where you can watch an educational video and take action to email your members of Congress. Meanwhile, at Alliant, members like you are our rst priority, and your interests serve as our North Star in guiding our decisions.

Debit Card

Heres a chance for students to win a computer gift card

4 Alliant answers the call for

community service

5 Letter from the President 6 Wish you had a new car? We can

ofce closings Alliant main ofces and branches will be closed in observance of the following holidays: Independence Day Thursday, July 4, 2013 Labor Day Monday, September 2, 2013 convenient 24/7/365 account access Online banking at www.alliantcreditunion.org
Mobile banking app for iPhone, iPad and Android

Alliant Member Contact Center 800-328-1935 24/7 personal service tdd/tty 773-462-2300 Self Service Telephone (SST) 800-482-5328 24/7 automated account access VISA Debit Card Lost/Stolen: 800-328-1935 VISA Credit Cards To speak to an Alliant Representative 800-328-1935, x2302 MonFri, 7am5pm CT After Hours: 866-444-8529 Lost/Stolen: 866-444-8529

VISA Gift Card Purchase: 800-328-1935 Support Center: 866-466-2362

Self Service Telephone at 800-482-5328 Member Contact Center at 800-328-1935 Over 80,000 surcharge-free ATMs For more information, visit: www.alliantcreditunion.org. nancial update
MAY Net Assets Total Loans 2013 2012

Mortgage Hotline 800-328-1935 Press option 5, then option 1 NEW Deposits/Payments MonFri, 8am5pm CT PO Box 2387 Des Plaines, IL 60017-2387 Auto/Home Insurance 888-380-9287 Credit Card Payments MonFri, 6am10pm CT PO Box 1666 Sat, 6am 8pm CT Des Plaines, IL 60017-1666 GreenPath Debt Solutions All Other Correspondence 877-337-3399 including IRA and HSA deposits MonThu, 7am9pm CT PO Box 66945 Fri, 7am6pm CT Chicago, IL 60666-0945 Sat, 8am5pm CT

Alliant Retirement and Investment Services Financial consultants are available to serve members in all states. Call 800-328-1935, option 9 .

help your wish come true.

DIVIDEND
June Savings Dividend DECLARED MAY 23, 2013

The June 2013 Savings and IRA dividend, declared 05/23/13, provides a Compounded Annual Percentage Yield of

0.70% APY

Alliant rate board EFFECTIVE JUNE 1, 2013 Deposits (% as high as) Rate Savings 0.698 High Rate Checking 0.648 Certificates 1.539 Health Savings (HSA) 0.698 AS OF JUNE 13, 2013 Loan Rates (% as low as) Rate New Vehicle Used Vehicle 5/1 ARM 2.250 7/1 ARM 2.500 30 Yr fixed mortgage 4.250
IMPORTANT: Rates may have changed since this newsletter was published. Visit www.alliantcreditunion.org or call 800-328-1935 for current rates.
Dividends are subject to change monthly. Loan approval, APR and downpayment required based on creditworthiness, collateral, payment method and ability to repay. Rates, terms and conditions subject to change. Other requirements apply. See our website or talk to a Member Service Representative for details. This newsletter is for members personal use only. Reproducing and/or selling the contents of this newsletter without prior written permission from Alliant Credit Union is prohibited. Copyright Alliant. Articles are prepared as an educational service for Alliant members. They should not be relied on as a substitute for individual nancial or legal research. Articles in this newsletter are not intended to be used (and may not be relied on) for penalty avoidance.

$7,834,770,165 $7,926,044,011 $3,272,667,730 $3,325,960,272

Total Deposits $6,968,227,268 $7,077,736,995 Total Reserves $ 822,308,146 $ 796,807,789 Total Primary Members 277,482 274,616

APY* 0.70 0.65 1.55 0.70

Dividends are paid on the last day of the month to accountholders who have maintained an average daily balance of $100 or more. Savings dividend is subject to change monthly.
June Checking Dividend DECLARED MAY 23, 2013

People sometimes wonder how credit unions like ours can offer such great rates and they think, There must be a catch! But theres no nancial sleight of hand involved. Whats involved is the basic difference in mission and operation between a bank and a credit union. A bank is a for-profit business owned by shareholder investors. A measure of a banks success is how much prot it makes from its customers and distributes to its shareholders. To maximize prots, banks pay lower rates on deposits, charge higher rates on loans and assess more and higher fees. Credit unions operate on a totally different principle. For one thing, when you join a credit union, youre not a customer youre a member and an owner.

Alliant headquarters 11545 W. Touhy Avenue, Chicago, IL 60666

60%

Alliant Board of Directors Ed Rogowski Chairperson John Gebo Vice Chairperson David W. Mooney President & Treasurer Irwin I. Gzesh Secretary Julian Chu Ted Davidson David Leib Alex Marren Anne Pease Scott Praven Scott Wilson
PO Box 66945 Chicago, IL 60666-0945 www.alliantcreditunion.org

APR* 1.49 1.74 2.898 2.912 4.328

0.65 80% of 60% %

The June 2013 High Rate Checking dividend, declared 05/23/13, provides a Compounded Annual Percentage Yield of
APY

*APY=Annual Percentage Yield. APR=Annual Percentage Rate Certicate rates as of June 13, 2013

NEW281-R06/13

Checking dividends are paid on the last day of each month to accountholders who meet the requirements of the account. Checking dividend is subject to change monthly.

Sources: creditunionmagazine.com, donttaxmycreditunion.org and time.com

planning for the future

safer than cash

helping others

Is a rollover right for you?

CARDMEMBER SINCE

DEBIT

Alliant answers the call for community service

In 2004, Alliant formalized its commitment to community service and charitable causes by establishing its Civic Affairs Committee, consisting of more than 20 employees. Active year-round, Civic Affairs recently sponsored Alliants 6th Annual Spring Fling Clothing Drive and the ongoing coordination of nancial literary courses taught in Chicago area schools by Alliant volunteer teachers.

1234 5678 9123 4567

JOHN SCOTT

2003

VALID THRU

02/15 V

Presented by nancial consultants with Alliant Retirement and Investment Services: Bernell Baker, Thomas Brunz, Shaun Floresca, Nicholas Hamilton, Matt McMillon, Giacomo Parente CFP* and Terence Powell

Have you recently changed jobs? Or have you changed jobs a few times over the years? Then you may be juggling multiple retirement plan accounts. Sure, its acceptable to leave your money in your former employers plan, as long as your balance is over $5,000 and your old employer cant cash you out. But, in many instances, it may benet you more to consolidate your assets. Consolidation can make it much simpler to administer and allocate your assets.1 When your entire retirement portfolio is summarized on one statement, its easier to track performance and make changes. But before you initiate a rollover, compare the investment options and their associated fees in your old plan versus those in your new plan. Could you properly diversify your assets in your old plan?1 If your investment choices were limited, consider moving your old account into your new account. Are the investment fees higher or lower in your current plan? If you pay more with the old plan, consider moving your assets to a plan with lower investment fees. Are you satisfied with the investment choices and fees charged in your current plan? If youre unsatised with your current plan and not thrilled about your old plan, consider the option to roll over your old plan assets into an IRA. Initiating a rollover isnt rocket science. First, check your current plan rules to conrm that rollovers are permissible most plans accommodate this feature. Then, contact the administrator of your old plan (this information is on your quarterly statement). Some plan providers have a simple online request process, while others require you to complete a paper-based rollover form. Your current plan or IRA provider may even furnish a rollover service for you. On another note: its important to know the difference between a rollover and a distribution. A rollover allows you to transfer your money from one qualied retirement account to another without incurring tax consequences. Qualied accounts include your new employers plan or a rollover IRA.
1 Asset allocation and diversication do not ensure a prot or protect against a loss in a declining market. 2012 S&P Capital IQ Financial Communications. All rights reserved.

Life is easier with Alliants VISA Debit Card

Did you know you can use your Alliant Credit Union VISA Debit Card at gas stations, grocery stores, restaurants, retailers, online and more. Its easy to use and its a lot safer and more convenient than carrying cash or your checkbook. You can also use the card to get cash at ATMs. To help promote the use of our debit card, Alliant sponsored our Sign & Win up to $1,000 contest. From March 1, 2013, to March 31, 2013, Alliant members earned an entry for our prize drawing every time they swiped their Alliant VISA Debit Card for a purchase, chose credit (not debit) and signed their name on the receipt. Three lucky winners were randomly selected on April 8, 2013. Meet the winners. Vincent Di Santi lives in Bear, DE, and works as a ground serviceman for United Airlines at the Philadelphia International Airport. I use my Alliant debit card almost every day for shopping and when I want cash back, he says. Vincent joined Alliant when he began to work for United in 1990. He has since bought several new cars for himself and his family with Alliant financing. Alliant provides great rates for auto loans, he says. What does Vince plan to do with his prize money? Ill use some of the money to pay bills and some to buy my wife a wonderful 30th anniversary gift, he says. Shawn Anand lives in Hoffman Estates, IL, and works as a trafc controller at Chicagos OHare International Airport. I have never won anything before, he says. But Shawns luck changed when he returned from a trip to India and got notification of his prize. I use the debit card for everything, he says. Its so convenient. I hardly use cash anymore. Shawn plans to let his winnings grow in his Alliant savings account.

$500 prize winner:

$1,000 prize winner:

Marcel Bahri lives in Scottsdale, AZ, and works as an airline mechanic for US Airways (which is merging with American Airlines). Marcel says its been at least 10 years since he won something and hes not sure what that prize was. He is sure, however, about the level of service he gets from Alliant. I appreciate how courteous the Alliant staff is at the Tempe, Arizona, Branch and on the phone, he says. Marcel plans to use some of his prize money for a great dinner out with his wife.

$250 prize winner:

Helping students make the grade in nancial literacy. Jill Okolita, Alliants human capital information systems manager, teaches 8th graders about how to manage checking and savings accounts. Jill is one of 40 Alliant employees who volunteer to teach a series of four one-hour classes to middle school students. The curriculum is called Banking on our Future and was developed by Operation HOPE, a national organization that helps people succeed through nancial literacy and economic empowerment. The class pictured here took place on May 1, 2013, at Algonquin Middle School in Des Plaines, IL. A special guest, Congresswoman Jan Schakowsky (D-IL), also visited to share her support for the program.

Want to discuss whether a rollover makes sense for you and how to ne-tune your retirement portfolio? Then call 800-328-1935, option 9 to set up a no-cost, no-obligation nancial planning session with a nancial consultant with Alliant Retirement and Investment Services.

Need an Alliant Debit Card? Alliant VISA Debit Cards are used with an Alliant checking account. Members automatically get the card when they open an Alliant checking account. To open an Alliant checking account, enroll via Alliant Online Banking at www.alliantcreditunion.org, mail in an application or stop by an Alliant Branch. If you already have Alliant checking, but dont have an Alliant Debit Card handy (or if it was lost or stolen), call 800-328-1935 (24/7) and order a replacement today.

RETIREMENT AND INVESTMENT SERVICES

Representative is neither a tax advisor nor attorney. For information regarding your specic tax situation, please consult a tax professional. For legal questions, including a discussion about estate planning, please consult your attorney. Securities and advisory services offered through LPL Financial, a registered investment advisor, Member FINRA/SIPC. Insurance products offered through LPL Financial or its licensed afliates. Alliant CreditAND Union and Alliant Retirement RETIREMENT and Investment Services are not registered broker/dealers and are not afliated with LPL Financial.

Heres a chance for students to win a computer gift card

Alliant is pleased to announce our ninth annual National Education Program for students between the ages of 5 and 17. We will award nine computer gift cards (three in each age category) ranging from $250 to $1,000. The age categories are 5 to 9, 10 to 13, and 14 to 17. TO APPLY , applicants may use any media (such as an essay, drawing, video, PowerPoint or photograph) to describe what they want to be when they grow up and how a computer can enrich their education. TO QUALIFY , applicants must have an Alliant savings account in their own name. DEADLINE FOR APPLICATIONS: Friday, August 23, 2013. Visit our website, www.alliantcreditunion.org, for complete details, eligibility and to obtain an application.

INVESTMENT SERVICES

Not NCUA Insured

No Credit Union Guarantee

May Lose Value

*CFP=CERTIFIED FINANCIAL PLANNER. The nancial consultants of Alliant Retirement and Investment Services are registered representatives of LPL Financial.
www.alliantcreditunion.org

How many bags do you think it takes to hold all the thousands of gently used clothing that Alliant employees contributed to this years Spring Fling Clothing Drive? One hundred and fty bags, according to Store Manager Michael Pierce, who accepted the donation at the Goodwill Store and Donation Center in Des Plaines, IL, on May 1, 2013. The sales of donations to Goodwill help fund job training programs, employment placement services and other community-based programs for people who have disabilities, lack education or job experience, or face employment challenges. (Left to right) Alliant Technical Implementation Manager Terry Hagio, Alliant President and CEO David Mooney, Alliant Member Benets Team Leader Danielle Snowden and Goodwill Store Manager Michael Pierce. (Terry and Danielle are Alliant Civic Affairs Committee members who coordinated the clothing drive.)