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Table Of Contents

Introduction
What is 3CX Phone System for Windows?
Benefits of 3CX Phone System
How an IP Phone system works
SIP phones
3CX Phone System editions
What’s new in 3CX Phone System V11?
Additional Resources
Essential 3CX Phone System Configuration
1. Installing 3CX Phone System for Windows
System requirements
Download and install 3CX Phone System
3CX Phone System configuration wizard
Upgrading from a previous version of 3CX Phone System
Activating 3CX Phone System
Firewall configuration
3CX MyPhone
System prompts language
2. Configuring phones and extensions
Provisioning your phones
Configuring Grandstream, Tiptel and Yealink phones
Configuring 3CXPhone for Android, iPhone and Windows
Importing extensions
3. Adding PSTN line(s) via a VoIP Gateway
Recommended VoIP Gateways
Configuring VOIP Gateways
4. Adding a VoIP provider / SIP trunk
Requirements for using a VoIP provider / SIP Trunk
Configuring a VoIP Provider / SIP Trunk
Specifying a STUN server
DID’s and Inbound Call Identification
5. Creating Outbound Call Rules
Creating an outbound call rule
6. 3CX MyPhone
Deploying 3CX MyPhone
Updating 3CX MyPhone
Using 3CX MyPhone
Managing 3CX MyPhone
Grouping & Assigning Rights
The Management Extension group
7. The Digital Receptionist / Auto attendant
Recording a menu prompt
Creating a digital receptionist
Allowing callers to dial a known extension directly
Call By Name
Additional features of 3CX Phone System
8. Adding DID numbers / Inbound Rules
DID numbers and 3CX Phone System – How it works
Adding DID’s
Using DID’s with a VoIP provider account
Troubleshooting DID lines
9. Ring groups/ Paging / Intercom
Ring Groups
Paging / Intercom (Paid editions only)
10. Call Queues
Creating a Call Queue
Call Center Module
11. Call conferencing
Configuring conferencing
Creating a conference call
13. Generating Call Reports
Reports available
14. Connecting 3CX Phone Systems (Bridges)
Creating a bridge
Calling a party on the other end of the bridge
15. Additional phone/extension configuration
Forwarding rules
Pin Protect
BLF fields
Re-provisioning the phones
Managing your IP phones
Time Zone
Updating the firmware on your phones
16. Using the tunnel for remote extensions
How it works
Configuring the tunnel
17. Backup and Restore
18. Fax server
Fax receiving configuration
Configuring Fax machines / Fax servers
19. The Phonebook
Company phonebook
20. Monitoring your Phone System
Things to monitor
21. Troubleshooting
Check that IP Phones are registered
Review the Server status log
Troubleshooting the PSTN Interface
22. Getting additional information / support
Knowledge base / Help / Support page
Configuration guides
3CX Phone System Blog
3CX Facebook page
Online training
Community Support forums
Request support via our support system
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3CXPhoneSystemManual11

3CXPhoneSystemManual11

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Published by: Ricardo Salvador Valencia Domínguez on Aug 10, 2013
Copyright:Attribution Non-commercial

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