The SAP Solution Manager is designed to run in a central ‘monitoring’ system at thecustomer site where all other SAP systems and mySAP solutions (satellite systems) areconnected:

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The entire Solution Landscape can be documented (‘living document’) in a centralsystem (in fact several Solution Landscapes can be managed)

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SAP and Non-SAP Systems can be modeled

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All core business processes can be graphically assigned to all available productivesystems in a solution landscape

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All connected SAP systems can be monitored by the central SAP Solution Manager system

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Satellite systems submit data via RFC / agents into the central system

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The system with the SAP Solution Manager installed has a connection to SAPNet R/3Frontend and the SAP Service Marketplace to communicate with SAP Support Back Office

P01T01Q01BW1AP1Solution Manager SAPNet R/3 FrontendCustomer Satellite SAP R/3 Systemsand mySAPSolutions(SAP Release3.1I or higher)

R F C d a t a t r a n s f e r

R F C C o n n e c t i o n

SAP Service Marketplace

I n t e r n e t C o n n e c t i o n

Customer Solution Landscape

central monitoring system

WAS 6.10

Figure 1 Solution Landscape with the central SAP SAP Web Application Server 6.10 monitoringsystem

Technical Requirements for the central SAP Solution Manager system

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The SAP Solution Manager is a technical add-on that can be installed on one of thefollowing platforms:

SAP Web Application Server (SAP Web AS) 6.10 or higher

SAP R/3 4.6C

mySAP Workplace 2.11

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If the SAP Solution Manager should be used within a web browser it needs to haveconnected an SAP Internet Transaction Server (SAP ITS) 4.6D with the latest patchlevel, too.

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To access the SAP Solution Manager through a Web browser, Netscape Navigator 4.7or higher or Microsoft Internet Explorer 5.0 / 5.01 is needed.

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To access the SAP Solution Manager through the SAP GUI for Windows, a minimum basis Release 4.6D version of the SAP GUI for Windows is necessary. For generalinformation on the SAP GUI, see

SAP Note 26417

6.10 version: the OCX is included in the newest SAP GUI installation

4.6D version: you have to install a graphical OCX on all relevant front-ends

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For the generation of Service Session reports and the upload of questionnaires with theSAP Solution Manager, Microsoft Office 2000, Service Pack 1, (additional) language"English" has to be installed.

Installation Options

The SAP Solution Manager delivers the same functionality based on a SAP R/3 4.6Cinstallation as on a mySAP Workplace 2.11 or Web Application Server. The only differenceis the Support Desk application to set-up an internal SAP Support organization (customer internal message handling) and the release dependencies of the monitored satellite systems:

SAP SAP Web Application Server (SAP Web AS):

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The SAP Web Application Server installation of the SAP Solution Manager includes a basic Support Desk application that can be used to create support notifications, sendthem to SAP and receive an answer. It is not meant to be a complete Support Desk instrument. Advanced features like Solution Database and Workflow are not covered.This means on the other hand that it does not require additional customizing and isfairly easy to use.

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With the SAP Web Application Server all satellite systems from 6.10 down to release3.1I can be monitored.

mySAP Workplace 2.11:

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The mySAP Workplace 2.11 installation corresponds exactly to the one on the SAPWeb Application Server except of the releases to be monitored.The SAP Solution Manager includes a basic Support Desk application that can be usedto create support notifications, send them to SAP and receive an answer. It is notmeant to be a complete Support Desk instrument. Advanced features like Solution