How to use this handbook
Why Government – Citizen Relations?
What government-citizen relations are
Why strengthen government-citizen
How to strengthen
government – citizen relations
Build a framework!
What information elements to apply?
What consultation elements to apply?
What active participation elements to apply?
What evaluation elements to apply?
What general capacities to develop?
Plan and act strategically!
Whom to address?
How to select tools and activities?
What about resources?
How to plan evaluation?
Choose and use the tools!
What are the available tools?
What tools to use for information?
What tools to use for consultation?
What tools to use for active participation?
What tools to use for evaluation?
Benefit from new information
and communication technology (ICT)!
What about frameworks to support the use of ICTs?
How can ICTs help with information?
How can ICTs help with consultation
and active participation?
How to use ICTs for evaluation?
What are ICTs limitations and how to deal with them?
Put principles into practice!
10. Active citizenship
Tip 2 –Start from the citizen’s
Tip 3 –Deliver what you promise
Tip 6 –Balance different interests
Tip 7 –Be prepared for criticism
Tip 9 –Develop a coherent policy
Overview and general information
Tools for active participation
ICT tools for information
ICT tools for consultation and active