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Crisis and Risk Communication 2013

Crisis and Risk Communication 2013

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Published by Ark Group
Crisis and Risk Communication 2013
3-4 September 2013, Swanston Melbourne
One-day connected forum and two post-forum workshops
http://www.arkgroupaustralia.com.au/Events-E070Crisis2013.htm

This innovative case study driven forum will:
- Give you practical solutions to build organisational resilience
- Help you effectively share and collaborate information during emergencies
- Teach you systems and strategies for successful and timely communication during

crises
- Show you how to use social media and new technologies for information sharing
- Prepare your organisation to handle a pandemic
- Explore the role of information quality and technology use during crisis management


Hear practical case study presentations from:
NSW Rural Fire Services
Aurora Energy
Treasury Corporation of Victoria
Clarity Solutions
Treasury Corporation of Victoria
Fire Services Commissioner’s Office
Deloitte Touche Tohmatsu
Ernst & Young
American Express
Crisis and Risk Communication 2013
3-4 September 2013, Swanston Melbourne
One-day connected forum and two post-forum workshops
http://www.arkgroupaustralia.com.au/Events-E070Crisis2013.htm

This innovative case study driven forum will:
- Give you practical solutions to build organisational resilience
- Help you effectively share and collaborate information during emergencies
- Teach you systems and strategies for successful and timely communication during

crises
- Show you how to use social media and new technologies for information sharing
- Prepare your organisation to handle a pandemic
- Explore the role of information quality and technology use during crisis management


Hear practical case study presentations from:
NSW Rural Fire Services
Aurora Energy
Treasury Corporation of Victoria
Clarity Solutions
Treasury Corporation of Victoria
Fire Services Commissioner’s Office
Deloitte Touche Tohmatsu
Ernst & Young
American Express

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Categories:Types, Business/Law
Published by: Ark Group on Aug 12, 2013
Copyright:Attribution Non-commercial

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08/19/2013

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Crisis andRisk Communication
Treasury Corporation of Victoria , NSW Rural Fire Services, Aurora Energy,Clarity Solutions, Fire Services Commissioner’s Office,Deloitte Touche Tohmatsu and Ernst & Youngeach will discuss new essential collaborative techniques on:
This innovative case study driven forum will
R
Give you practical solutions to build organisational resilience 
R
Help you effectively share and collaborate information during emergencies 
R
Teach you systems and strategies for successful and timely crisis communication
R
Show you how to use social media and new technologies during disasters 
R
Prepare your organisation to be resilient and agile, following a crisis
R
Explore the role of information quality and technology use during crisesAnd build resilience to minimise disruptions to vital business functions
Leveraging Social Media for Disaster Preparedness
Facilitated by: Geoff Hetherington, Principal,Dancing Blind Man Business Advisors
AB
Case Studies & Lessons Learnt in Resilience & CrisisCommunications
Facilitated by: Christine Miller, Consultant,Business Continuity Manager, B4Crisis
Organisations today recognise anddemand more than just IT back-ups intheir business continuity plans.
This interactive forum explores how strategic and proactive crisis communications can play a vital role in reducing adverse impacts on your business 
.
Who should attend?Directors, Managers and other Professionals responsible for:Business Continuity and Resilience, Emergency Management, Business Planning, Change Management, Information Services, CrisisCommunications, Risk Management, Public Relations, Social Media and Online Management, Community Engagement, plus Auditand Compliance
www.arkgroupaustralia.com.au
 
Connected forum 
- Tuesday, 3 September 2013
8:30 Registration and refreshments9:00 Chairperson’s opening remarks
Christine Miller, Consultant, Business Continuity Manager,B4Crisis
 9:15External crisis communication essentials: Mini interactiveworkshop 
In this session, participants will get the chance to work together and share their experiences on how to engage effectively with their clients 
When and how to apologise
ó
Engaging stakeholders through traditional and social media
ó
The golden rules of crisis communication
ó
Lessons from past crises
ó
 
Geoffrey Stackhouse, Managing Director, Clarity Solutions
10:00Engaging and communicating with staff during a crisisEmployee welfare; ensuring the safety of your staff first
ó
Keeping employees informed: developing an internal
ó
communication plan for crisesSuccessfully sharing information across the organisation and
ó
with key contacts
Mark Engeman, Deputy Managing Director and CorporationSecretary, Treasury Corporation of Victoria
10:45 Morning refreshments and networking11:15Understanding and communicating risk to inform preparednessand enhance crisis management How effective collaborative planning is the key to
ó
understanding riskUnderstanding how effective risk communication supports
ó
preparedness and crisis managementInvolving the right people and examining the factors for
ó
sharing informationSystems and strategies for successful and timely decision
ó
making during crises 
Norman Free, Manager Sustainable Planning Program, FireServices Commissioner’s Office
 12:00Making use of twitter during crisis management communication:twitter case study Using twitter to share information in a timely manner
ó
Training staff to effectively share information during crises
ó
Monitoring social media channels and its potential during
ó
critical times
Ben Lohberger, Senior Media and Communications Advisor,Aurora Energy 
12:45 Networking lunch
(Please let us know of any dietary requirements two weeks prior to forum)
 1:45Using social media and innovative technologies to shareinformation during crises: Interactive discussion 
In this session, participants can hear a case study presentationand then join in the conversation with the facilitator 
 Sharing information with public during major disasters
ó
Dealing with unprecedented demands for public information
ó
The use of social media and dealing with the public as
ó
reportersThe use of social media and dealing with the public as
ó
reporters
Anthony Clark, Group Manager, Corporate Communications,NSW Rural Fire Services
2:30Organisational Resilience in practice - crisis leadership andbuilding resilient networksCharacteristics of resilient organisations
ó
Attributes of resilient leadership, and how this is valuable for
ó
crisis response and managementHow resilient networks, including relationships with business
ó
partners and the wider community can underpin successfulresponses to business disruption and crisis events 
Alex Serrano, Senior Business Continuity Manager, Advisory,Ernst & YoungIn this session, Alex will share findings from recent researchconducted by Ernst & Young and the Commonwealth Attorney-General's Department as part of the Australian Government'sCritical Infrastructure Resilience Strategy.
3:15 Afternoon refreshments and networking3:30Managing information quality and governance for crisismanagementEnsuring information is regularly maintained and is up-to-date
ó
Understand the importance of accurate data for efficient crisis
ó
communicationData collection and analysis across the emergency teams
ó
 
Kate Chiapello, Former International BCP Manager, AmericanExpress
4:15The role of technology during crisis managementDiscuss the use of technology – pros and cons – during a
ó
crisisUnderstanding the challenge of technology
ó
Understanding that IT system is only a part of a preparedness
ó
plan
Craig Goldberg, Lead Partner, Business Continuity & Resilience,Deloitte Touche Tohmatsu
5:00 Chairperson’s closing remarks and end of connected forum
No organisation is immune to crisis; it may arise from many different sources such as personnel, human errors,technological or natural disasters.There is simply no escaping it!Organisations must build their resilience to ensure thatcrises don’t jeopardise vital business functions and that it is able torecover quickly and relatively unscathed.When crisis strikes , timely communication is vital with both internal and external stakeholders. This reduces reputationaldamage, informs preparedness and enhances resilience. New technologies and social media facilitate information sharingand collaboration during crises. However, many organisations are hesitant to use it. 
In this two day forum you will get the opportunity to learn and hear real world, best-practice crisis communication case studies and business continuity strategies.
Crisis and Risk Communication
 
Post-forum workshops - Wednesday, 4 September 2013
Lragg Scal Mda fr Dsasr Prpardss
Rgsra: 8.00 amWrshp m: 8.30 am - 11:30am
Facilitated by: Geof Hetherington, Principal, Dancing Blind Man Business Advisors 
About the workshop:
Social media is a fact of life and is the communication vehicle of choice for not only Gen X,Y & Z’s but increasingly for many businesses.
In this workshop we will look at how you can leverage the use of Social Media for disaster preparedness and response. This workshop will facilitate a clear under-standing of the essential principles of social media use in crisis communicationsand how government agencies and businesses alike can use social media toimprove emergency planning, preparedness, and response capability.At the end of the workshop participants will be able to:1. Understand the theory and rationale for using Social Media in crisiscommunications2. Identify and analyse the risks and crisis issues inherent in using Socialmedia.
3.Comprehend,interpretandreectontheroleandpurposesofSocial
Media in modern organisations4. Describe the opportunities and challenges of using social mediaapplications during the 5 phases of emergency management5. Describe better practices for using social media applications duringthe 5 phases of emergency management6. Compose clear, concise actionable communications for use via SocialMedia networks.
About the workshop leaders:
Geoff Hetherington is a Business Mechanic who has spent over 30 years as an international ‘C’ level executive with companies like Dairy Farm Int,Vodafone and Telstra; and now consults on a wide range of business issues across numerous industries. His interest in BCP and crisis communications
stemsfromhisrsthandexperiencesinJakartaduringthefalloftheSoehartogovernmentandY2KwherehisteamandhedevelopedaBCPplanthatwasadoptedbyJardineMatheson’sretailoperationsglobally.
A
Planning
Cas sds & lsss lar  rslc & crss cmmcas
Rgsra: 12.30 pmWrshp m: 1.00 pm - 4.00pmFaclad b:
Christine Miller, Consultant, Business Continuity Manager, B4Crisis 
B
About the workshop:
Crisis communications has a long history. The increasing demands of social media have highlighted the importance of preparedness and monitoring both socialand traditional media platforms when organisations are dealing with a crisis.
Duringthisworkshop,aseriesofcasestudieswillbepresentedwithparticipantsdiscussingonthelessonslearntfollowingtheBrisbaneoods,QantasA380engine
explosion over Singapore and the recent Asiana crash at San Francisco Airport.Through analysing these case studies and lessons learnt from them, participants will conclude the workshop with a better understanding of how their organisationsand communications can be more resilient and agile following a crisis.
About the workshop leader:
Chris Miller has more than 30 years experience assisting Australian governments and Australians most directly affected to deal with many emer-gencies, including the Bali bombings and Indian Ocean Tsunami. For the past 7 years, Chris has focussed on: business continuity management(BCM) and plan audits; exercising senior executives in crisis management; lessons learnt reviews following incidents; organisational resilienceand pandemic planning. She has consulted on BCM with Australian, ACT and NSW Government agencies as well as well known businesses
andnotforprotsectororganisations.Developingandexercisingherclients’crisiscommunicationsplanstoaddressthechallengesofsocial
and traditional media has become one of her niche services. Chris is a frequent presenter at Australian and overseas conferences.

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