Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Save to My Library
Look up keyword or section
Like this
0Activity

Table Of Contents

What about v3?
4 Ps of Service Management
Service Delivery Strategies
Service Strategy
Service Strategy has four activities
activities
Service Assets
Service Portfolio Management
Demand Management
Service Design
Processes in Service Design
Service Catalogue
Service Level Management
Types of SLA
Is it available?
ITSCM ––what? what?
Standby for liftoff
liftoff ...
Information Security Management
Management
Service Transition
Good service transition
Knowledge management
Service Asset and Configuration
Configuration Management System
System
Painting the Forth Bridge
Change Types
Change Advisory Board
Release Management
Phased or Big Bang?
Service Operation
Processes in Service Operation
Functions in Service Operation
Incident Management
Event Management
Request Fulfilment
Problem Management
Access Management
Service Desk
Continual Service Improvement
Service Measurement
ITIL Roles
More Roles
Functions and Processes
Further Learning
Accreditation
0 of .
Results for:
No results containing your search query
P. 1
ITILV3

ITILV3

Ratings: (0)|Views: 67|Likes:
Published by yuva_sri
Introduction ITIL V3
Introduction ITIL V3

More info:

Categories:Types, Research
Published by: yuva_sri on Aug 13, 2013
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

08/13/2013

pdf

text

original

You're Reading a Free Preview
Pages 6 to 58 are not shown in this preview.

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->