Department of Management Studies Model Examination November-2011 IV Trimester, II MBA Subject: BA6009-Managerial Behaviour and Effectiveness Class : II MBA

A A & B PART A Answer all the questions

Marks: 100 Time: 3 hrs (10x2=20)

1. Mention any two effective behaviors for managerial decision-making process. 2. What are the skills and competencies required to perform the managerial job? 3. Define recruitment. How is it different from selection? 4. How do you handle problem employees? 5. How Groups are more effective than individuals in decision making in an organization? 6. List out the various stages in Career Development. 7. Write four self-assessment questions for increasing managerial effectiveness. 8. Define the term Organizational Climate. 9. What do you mean by Distributive Bargaining? 10. Define the term Knowledge Management.

PART B

(5x16=80)

11. (a) Explain in detail about the effective managerial job behavior required for this century. (Or) (b) Discuss the strategies of bridging the gap in the process approach of managerial effectiveness. 12. (a) Explain the various performance appraisal techniques. (Or) (b) Discuss critically the role of a manager as an optimizer. 13. (a) Explain the person, process, product approach in measuring managerial effectiveness. (Or) (b) Explain in detail the various skills required for a manager to perform in a competition driven business environment. 14. (a) Explain the role of group cohesiveness in managerial effectiveness (Or) (b) Explain in detail Managerial Style & Roles of Effective Leaders.

15. (a) Explain the five phases of knowledge creation in organizations. (Or) (b) Discuss the important rules of conduct of negotiations.