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Service Innovation: Crafitti Innovation Ignition Workshop Series at Bangalore

Service Innovation: Crafitti Innovation Ignition Workshop Series at Bangalore

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Published by Crafitti Consulting
Why service innovation? “A crisis is just an opportunity to change the status quo”. Better or new services are not the resultant of random ideas – they need to be DESIGNED!

Elements of Service Innovation
Crafitti’s Lean Inventive Systems Thinking approach integrates powerful frameworks for service innovation:
Basics of Service Innovation
The Lean Inventive Systems Thinking Approach
Gaining insights - Multiple Intelligences,Value Stream Analysis
The Systems View - Space-time holistic landscape, Relationships, Dependencies and contradictions, Function Thinking and Value Net
Scenario Building
Ideality Thinking and Trends of Evolution Set-based convergence – the ability to bring maximum ideas to life, faster

Key Take-aways The workshop will lead the participants through a live service innovation activity. At the end of this workshop participants will be able to:
Gain business advantage through service innovation
Respond to customer need and demand Improve service delivery approaches Rethink their services portfolio
Make their current services portfolio more efficient and unlock hidden capacity Design new services to exploit market opportunities
Reach out to customers with greater value offerings
Clearly differentiate with respect to competition

Who should attend?
Product and service portfolio owners
Brand Managers
Designers
Service architects
Business process owners
Business Analysts
Project managers
Customer relationship and engagement managers
Academicians involved in service innovation teaching and research

Certification

All participants will get a certificate of participation Crafitti Consulting Private Limited.
Why service innovation? “A crisis is just an opportunity to change the status quo”. Better or new services are not the resultant of random ideas – they need to be DESIGNED!

Elements of Service Innovation
Crafitti’s Lean Inventive Systems Thinking approach integrates powerful frameworks for service innovation:
Basics of Service Innovation
The Lean Inventive Systems Thinking Approach
Gaining insights - Multiple Intelligences,Value Stream Analysis
The Systems View - Space-time holistic landscape, Relationships, Dependencies and contradictions, Function Thinking and Value Net
Scenario Building
Ideality Thinking and Trends of Evolution Set-based convergence – the ability to bring maximum ideas to life, faster

Key Take-aways The workshop will lead the participants through a live service innovation activity. At the end of this workshop participants will be able to:
Gain business advantage through service innovation
Respond to customer need and demand Improve service delivery approaches Rethink their services portfolio
Make their current services portfolio more efficient and unlock hidden capacity Design new services to exploit market opportunities
Reach out to customers with greater value offerings
Clearly differentiate with respect to competition

Who should attend?
Product and service portfolio owners
Brand Managers
Designers
Service architects
Business process owners
Business Analysts
Project managers
Customer relationship and engagement managers
Academicians involved in service innovation teaching and research

Certification

All participants will get a certificate of participation Crafitti Consulting Private Limited.

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Categories:Types, Brochures
Published by: Crafitti Consulting on Jun 02, 2009
Copyright:Attribution Non-commercial

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09/13/2014

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