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Executive SummaryPurpose :
This study is an attempt to show the extent and quality of services and products offeredon and off the internet by various banks in India. Particularly, it seeks to examine the area of electronic banking (popularly known as e-banking) and its influence on the population of adeveloping country like India.
Approach:
The data for this study primarily consists of annual reports and the ratios to show thestrength of banks in different sectors of the banking industry such as private, public, foreign,regional rural and cooperative. Data for e-banking analysis is collected from the banks’respective websites.
Findings:
The results show that internet banking is still not very popular in India and is in thedevelopment stage. The Quantitative Evaluation Method (QEM) has helped evaluate the presence of e-banking in India. Some banks have still not provided their customers with internet banking facilities while there are other banks that are excelling in the field of internet banking.
Limitations:
One of the main limitations of this research is its scope and size which may havean affect on the strength of conclusions that can be drawn. But, any conclusions in this researchare proved fully with statistical evidence.
Originality/Value:
The knowledge and understanding of the subject of ‘e-banking’ is necessaryfor the ‘modern individual’ to survive in this generation-X. E-banking also provides banks tofurther their grip in their respective target markets and provide extensive services in the dawn of the e-banking age in India.
Keywords:
Banking, services, quality, e-banking, influence, statistical evidence, India.
Literature ReviewWhoTopicWhenMethodResultsLinks
 
YazanK.AMigdadiQuantitative Evaluationof the Internet BankingService Encounter'sQuality: ComparativeStudy between Jordanand the UK RetailBanks.August, 2008
Quantitativedescriptivesurveymethodology
UK – Developed andJordan – Developing.Results were the same(not much of a differencein quality).http://www.arraydev.com/commerce/jibc/2008-08/Yazan_1. pdf 
Himani
Online BankingJune,2008Contingency AnalysisMethodRegulation andsupervision required for the smooth working of e- banking.Solution – Setting up of EBG (Electronic BankingGroup) for risk management.http://www.oppapers.com/essays/Online-Banking/152188The above mentioned research papers are fairly new and in tune with the needs of this research.Researchers as Evans and King (1999), Olisna et al. (1999), Mateos et al. (2001) and Miranda etal. (2006) used the web site
quantitative evaluation method (QEM)
as a powerful approach toassess the artefact quality, the process of (QEM) is; categorizing, identifying factors, identifyingweights, rating the factors, and identifying the total quality indices.The same process of QEM has been used for this research where, the categories are identifiedand rated quantitatively and final indices are assigned. This helps in surveying the services with arange of criteria in hand and obtaining standard results.
Introduction:
The Indian banking industry is passing through a phase of customers market. The customers havemore choices in choosing their banks. A competition has been established within the banks
 
operating in India. Now, banks are also adding services to their customers.With stiff competition and advancement of technology, the services provided by banks have become more easy and convenient. Gone are those days when long lines had to be formed toapply for a new cheque book or to transfer money to another account or to get a bank pass book updated.Welcome to the era of internet banking or electronic banking or e-banking. Whatever the name, itserves the same purpose.Banks are ready to incur costs of around INR400,000 – INR500,000 for setting up the basicservices and for the high end, sophisticated services, INR4 million – INR5 million are spent.These are investments of negligible value as compared to the expenditure on physicalinfrastructure of these banks and their operations.Electronic Banking is conducting ones banking or bank account online through a computer andan internet connection. Through e-banking one can check the status of his/her account, placequeries and also can be facilitated with a wide range of transaction services simultaneously.These days, a range of services is provided by banks making it a very wide spectrum, from thevery basic services such as fixed deposit enquiries, cheque book application, account statements,etc., to the high end services such as bill payments, fund transfers, payment of credit card duesand much more.The current statistics show that hardly 10 per cent of Indian customers use the internet for  banking. Among all the facilities provided, the maximum of them uses only for checking balanceor requesting for a cheque book. Very few customers use the advance interactive services provided by the banks.According to statistics provided by banks, 17 per cent of ICICI bank customers use the Internetfor banking and 10 per cent of HDFC bank customers prefer it.
Advantages of Net BankingThe Banks’ Perspective
The hindrance of geographical barriers is removed with the help of internet banking, banks canreach out to a much wider base of customers as compared to the traditional way. Internet bankinghas enabled the local banks to operate in the global scenario.
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