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Case Title:
 
Programming – Samsung Exclaim (M550)
 
Solution Title:
Complete the steps below to program the Samsung Exclaim (M550).
 
Effective Date:
 
Primary Programming Method:
•
Hands Free - Open Mobile Alliance/Device Management (OMA/DM)
 
OTA (*2 Over the Air) Capable:
 
•
N (NO)
 
WLNP Compliance:
 
•
Y (YES)
Where to Locate the ESN/MEID:
 
•
The ESN/MEID can be found in two places.
 
o
Underneath the battery in the phone on the right side of the barcode sticker.
 
Turn off the phone and remove the battery to view.
 
o
The Barcode sticker on the end of the original box, labeled
DEC-HEX.
 
This should always be the secondary method as the box and phone donot always match.
 
Important Note:
•
If the customer has not attempted the activation at sprint.com, you can proceed with theFirst-time Activation Programming Steps
.
 
Programming
 
First-time Activation Programming Steps
 
•
Primary ProgrammingMethod:
o
Hands FreeOMA/DM
 
One TouchProgramming Steps
 
•
To be used only whenFirst-time ActivationProgramming fails.
 
ManualProgramming Steps
 
•
To be used only when:
 
o
Switch Query Tablesshows
CompleteError 
.
 
o
Launching thebrowser fails.
 
First-time Activation Programming Steps: Hands Free OMA/DM
 
1. If the customer has not turned on the phone, request that they leave the phone
Off 
untiladvised2. Check provisioning by searching the
Switch Control Query Tables
in CSM:
o
From the
Profile
tab, click
Page Options.
 
o
Click
Switch Activities.
 
 
o
Click
Query Switch Tables.
 
The
Switch Query Tables
screen appears.
o
Click
Get.
o
Review most recent transaction.
If 
Complete Success
displays in the
Switch Query Tables
, go to step3.
 If 
Complete Error 
displays in the
Switch Query Tables
, go toManualProgramming Steps.3. Ask the customer to turn
On
the phone.
o
The customer will see the following message:
 
Hands Free Activation, Contacting network.
 
o
Once complete, customer sees,
 Your device has been activated! OK
If customer sees the above messages, go to Step 4.
If customer does not see the above messages, go toOne TouchProgramming Steps. 4. Choose the soft key under 
OK.
 
o
The phone will turn off and turn back on and return to the idle screen.
o
The phone is now ready for use to make voice and data calls.
One Touch Programming Steps:
 
To be used only if First-time Activation Programmingfails.
o
If Hands-Free Activation is not successful, the customer will see
a try again later 
message.1. Ask the customer to turn
On
the phone.
2.
Press the
Menu/OK
button to open the
Main Menu.
3. Use the navigation keys (up, down, left, right) to highlight the
Web
option.4. Press the
Menu/OK
button to launch the Web internet browser.
o
The voice and data services on the phone will be programmed.
o
When complete, the phone will show a programmed successfully message.5. Press
OK.
 
o
The Web browser launches.
o
This completes the programming of the Voice and Data services.
o
The phone is now ready for use to make voice and data calls.
Manual Programming Steps: To be used only if Switch Query Tables shows CompleteError or when launching the browser fails:
 
o
If Hands Free OMA/DM and One Touch were unsuccessful, have the customer performthe following manual programming steps on the phone:1. Press
##
followed by the 6-digit
Master Subsidy Lock
(MSL) code, followed by anadditional
#.
 
o
Example: ##123456#.
The last # entered will not show on the display.
o
The
Service Program
screen will be displayed, highlighted on
View.
o
 
Important Notes:
 
Handle the MSL with extreme caution.
When it must be shared with the customer, refer to it as a six-digitnumber instead of MSL.2. Scroll down to
Edit.
 3. Press
Menu/OK.
 
o
 
Enter MDN
screen will be displayed.4. Enter the 10-digit
MDN.
 
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