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Ecommerce Click to Call Click to Chat Slides 2009

Ecommerce Click to Call Click to Chat Slides 2009

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Published by j2ch5en
Vendor presentation on adding click to call and click to chat options on ecommerce websites, 2009.
Vendor presentation on adding click to call and click to chat options on ecommerce websites, 2009.

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Published by: j2ch5en on Jun 03, 2009
Copyright:Attribution Non-commercial

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08/26/2010

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How To Maximize The Power Of
Click to Call PLUS Click to Chat
Ryan HoppeDirector, Marketing ATG eCommerce OptimizationFaramarz FarhoodiCIO, VP of eCommerceMotosport
 
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Agenda
Who is ATG?
Why Do Online Buyers Need Help?
Live Help Primer
Consumer Preference: Voice or Chat?
Three Live Help Myths: Debunked!
Innovative Live Help Examples
Case Study: MotoSport
Best Practices & Next Steps
 
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Over 900 customers worldwide
Headquarters in Cambridge, MA, with officesthroughout North America and Europe
Approximately 500 employees
2008 revenue: $164.6 million, with profitability
1991Founding2006Acquired1999IPO2004Acquired
(ARTG)
2008Acquired
ATG Company History

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